Amazon India — wrong order received, order id[protected]

Address:

411034

Dear sir

I had ordered as it is whey protein (2kg) on 11th march from amazon.in and i have received some l-carnitine from as it is (2*250 gm each).
I regret to state that i have received a wrong product and the packets are in dusty condition and look old as well.
I have already called amazon twice but i discovered that this product is not non returnable.
I have already ordered whey protein (From as it is) from amazon on 13th december 2019 so there is no chance that i have purchased the wrong product
I am frequent buyer from amazon and have adequate basic knowledge about selecting a product.

So i request amazon to consider the long term relationship and provide either of the options

1) exchange the product with as it is whey protein
2) provide refund and cancel the order
3) cancel the order and provide balance in amazon pay.