| Address: | Kolkata, West Bengal, 700094 |
| Website: | Amazon.in |
Hi,
I have purchsed the iphone with prepay trusting on amazon a-z garantee which delivered on 23rd feb16.
Ordered on 19 February 2016 Order#[protected]
That was delivered in black box where was no amazon logo .Since Courier was Amazon Transportation service I have accepted that.When I have opened I found micromax box.
Immiditely I called courier guy and ask for replacement .That guy indormed I have to talk to customer care.
I have contacted customer care and as per their communication I have shared product picture what I have received.
When I have shared my issue Amazon have replied with two reason of rejection "Point
1.
We are writing because our records indicate that you have requested refunds for a significant number of your Amazon.in orders because items were missing from the parcels. These requests have not been consistent with our dispatch records or the delivery records of the carriers.
Point 2.We are unable to issue a refund or replacement for order[protected] because our records show the order was complete when it left our fulfillment center. In addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.
Per our policies, placing an order for any reason other than a genuine attempt to purchase the merchandise is prohibited.
Note that failure to comply with our policies may result in the closure of your Amazon.in account.
"
When I have responded that I have not faced it earlier then everytime they are replying with same point no2.
Amazon team not even called me for such a big issue even I have requested to call me and verify my problem.
I even told them delivery boy is aware about this issue since when I got wrong product I have informed him but he said to contact customer service.
As per customer service I have replied with all supporting picture .
There was no amazon packageing and only one box with black tape cover.How this is possible to check the product before delivery?
Please understand my rs.58090 is at risk due to your company and you are not taking this seriously to resolve this.
Thanks,
Asok
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