Amazon India — wrong product delivered - loss of hard earned money

Address:	Bangalore, Karnataka, 560066
Website:	Amazon India

Amazon india
My order number:[protected]

I have ordered with amazon, india on the 10th october 2018, two double pack of crompton aura fans. But i am delivered on 18th october 2018, two single pack of crompton aura fans, when i was not available in the house. Their delivery agent has neither phoned to me nor got acknowledgement from the inmates of the house. Their delivery agent simply placed the items near the door of my flat and went away. When i complained against the wrong item delivered on 20th october 2018, i was told that the investing team will investigate and inform me on the 30th october 2018. But their investing team has neither sent to me their investigating reports nor informed me about their investigation.
When i phoned to the customer service on my own on 30th october 2018,
I am told that correct quantity is delivered and the issue is over.
I have paid rs. 6838.20 but i am delivered only two single fans worth
Rs.3400/- they have cheated and swallowed my hard earned money.
I am a customer of amazon since 2014. I request them to go
Through my history of purchases with them. I have not encountered so far a
Problem like this. This is the first time i am getting a bad experience
Form m/s amazon. When i asked their customer service to help me in coming out of this problem, they said that they cannot do anything in the matter. I requested them through email to provide me the following from their investigating team:

1. When i order, amazon website shows that the seller is m/s home and kitchen gallery but the order was executed by sajm online, raj laxmi complex building no aj, gali no 45, kalher villagem bhiwandi, dist. Thane, maharashtra - 421302, india.
Why the order is placed with different seller?

2. How much quantity is given to the courier by your seller and get me a
Copy of the acknowledgement given by courier to the seller.

3. The courier agent at bangalore is telling that he has delivered only
What m/s amazon has entrusted to him. He require m/s amazon to initiate a
Delivery investigation against him.

4. Why the delivery agent has not phoned to me before delivery and got my
Signature for the correct delivery of the items.

5. I requested to reopen the investigation with the courier once again and
Give me justice,

6. I request them to provide me all reports from purchase order, packing stage, delivery to courier and delivery by courier.

But there is no reply to my email. I am frustrated with m/s amazon for the first time. I thought m/s amazon will support me in getting the correct quantity and solve my problem smoothly. But their customer service team deceived me and was not extending me any information
About delivery, courier and not rendering any help to me in solving my
Problem. I do not know where the fault has occurred. After ten days of
Investigation, they have not provided me any investigation report. They
Told over the period that they are investigating and at the end they simply
Close the issue neither solving my problem nor giving any report.

I expect m/s amazon managers to act with justice and sympathy to customer and not to cheat poor customers. They have to respect the customer's feeling as if they are in customer's position. Amazon people have to understand the position of the customers who are losing money because of their inability.

Amazon people neither helped me in getting me the correct product for which i paid my money nor permitted me to return back the wrong product for getting back my money. I lost rs.3420/-, my hard earned money to amazon india.

G. Kaliamoorthy