Amazon India — Wrong product taken but not given from 2 months

Address:	440012
Website:	www.amazon.in

Hi,

my self tushar bhole and I have ordered Samsung on 7 pro(mobile) on 21 july 2016 order no Order #[protected], #[protected] and when i was not satisfied with this phone I have ordered a request for the refund. As per the process of amazon 1st they picked the Samsung on 7 pro (mobile) and then they will provide me the refund. When amazon came for picking my Samsung phone by mistake I have given my My phone Trio Superfone - T5000 (white colour phone) on 3/8/2016 and I did not get my phone till now. I have return the Samsung 0n7 pro gold and i had also received the amount for that but the concern is when i will get my old phone back which i have given on 3/8/2016 it has been now 2 month when i will get my old phone back?amazon told me that they lost my phone and unable to provide refund.my phone cost is rs 1599 and I want refund last time when I spoke with amazon they told me that they will provide me the refund but I did not get n now amazon is not replying to my mails and calls. Please help me