Amazon India — wrongful hold on to my account, delaying in refund

Address:

Mysore, Karnataka, 570015

I had ordered two products Ipad pro 11 inch 64GB WiFi Space grey and Apple pencil, Both of these were replacement products.

After delivery was done, I found out that these products were damaged, I called customer care to tell about the problem, They scheduled a technical visit to ensure the same.

After Technical visit was done, technician filled the report saying that these products were damaged at the time of delivery. Immediately I called customer care and they initiated the return pick up on 26th august. But the delivery agent cancelled the return pick-up.

They have initiated the return pick-up so many times but everytime the delivery agent cancelled the pick up. The recent he cancelled the product was on 6th september.

I dont know what else to do, They have put my account on hold. Kindly help.

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