Amazon India — xbox one game

Address:

Mumbai City, Maharashtra, 400005

I ordered a xbox one game.. Was suppose to be delivered on 13th but not yet received.
I tried calling but unable to reach any advisor. The ivr replied your package is out for delivery and sent me a confirmation text with delivery guys number. When i contacted the delivery guy, he does not have such package with him. Tried reaching on fb but no reply, tried reaching on call but no help, no help on website nor on app.