Amazon — Mental Harassment by customer care and non redressal of concerns

Address:	America, india
Website:	Amazon

I had ordered an American Tourister Trolley bag once from Amazon
It's description is 3 piece ivy set means one large one medium and one small size bag all three in one order.
I ordered it for myself. I got it right. Three trolley bags in three sizes.

I repeated the order again for my brother from Amazon. This time he got only one large size bag . Two bags were missing inside it
First call to customer service- they fought with me and said no it was one piece only. They contacted seller. Seller agreed that indeed two pieces were missing. I was told it will be picked up and replacement will be done.

Nothing happened

Second call - this happened afain. Exact same thing. And outcome. Nothing happened

Third call- I repeated my story. The customer care female agent said that it was miscommunicated to you. You have to self return it to the address on invoice. The money of courier will also be refunded. Ok the bag was couriered.
The address was closed!!!
I called back .

Fourth call- i called and asked that the return address is closed. This time new agent tells me that it was miscommunicated. And no self return was to be done. It has to be picked up by Amazon. She said she will follow up by calling . She dropped the email also. She said she will forward the complain for this courier mishap also.

Due to bad flood in bangalore the courier guy came late to return the trolley bag to the home address. The amazon pick up couldn't happen.
Then again customer care was contacted.

Every time i describe the the story and every time on the same issue different agents pick up .
The first call - i tell her the story. She tells me she will connect me to senior. I wait and they disconnect the call.

Second call same day, 5 minutes later - i again describe to a new agent, she also says connecting me to senior. I waited. Again they disconnected.

Third call same day, immediatly after second call- i am furious now. I am suffering . I again tell him in anger connect me to your senior as you guys are just not able to help me. He says ok ...i wait...he says they are not allowing me to connect please tell me something about the issue. I told him how i have been cheated and misguided repeatedly. He says ok connecting to senior. I wait and they again disconnected!!!

I am completely tired and now writing this.

I have the last call recording in which i lost it .
Also the recording where the agent misguided me and talked moral stuff to me ...made me self courier to an address where it was closed. And the refund also hasn't happened.
Rest you must be having . I am not able to put it here as it's audio

Amazon customer support is a harrasment of customer's mind. They are not there to help but just a support team to show in the name of business. They don't help but they make you crawl, cry and waste your time. The seniors are taking money in the name of just cutting off calls on the face of customers.

HELP!!
Or
SHUT DOWN AMAZON!