Amazon — no support from customer service

Address:	Mumbai City, Maharashtra, 400078
Website:	www.amazon.in

My delivery guys who was suppose to deliver the parcel spoke to me rudely in abusive language. My order no. Is[protected] and denied to deliver the parcel on time and asked me to come and collect the package from a different location and when i tried to register a complaint on there customer service the representative was not ready to file it saying this is an internal inquiry we cannot give you the complaint number.. I am a prime member with amazon. Since being a prime member i am facing these issues then a normal customer will go crazy after looking at there ordeal.