[Resolved]  Amazon — Payment refund not initiated

Address:

India

I purchased a mobile on[protected] of amount 13999 and cancel order before shipping as amazon said that they had initiated refund on[protected] but till date no refund has been processed in my account as now they are not helping to get the refund back by saying that we cant help you as we have refunded back amount with reference number 75503720134039758238194 so you can ask your bank but pnb bank said that no payment has been refunded by them.