Amazon — poor service by amazon

Address:	797112
Website:	Amazon.in

Sir/maam,
My love for amazon is deteriorating day by day
Because of the lack of efforts provided by amazon customer and i am sure i am not the only person.
I ordered a product on 12 oct 2018 and recieved the product late but it ok bacause i have recieved the product well but to my horror it was defective, not upto the par, my product was an earpiece for mobile. Though its not a big product yet small as it is amazon should satisfy all the customers though it be big or small. And also the poor service shown by amazon is pathetic cause i initiated the refund but no customer service or the delivery man stood by my door neither were there any messages on my mobile or calls.
These problems should be resolved by amazon at earliest because we love amazon and dont wanto complaint everytime it shows poor customer service.
My product details are as
Order id is[protected]
And my product details are as
My contact no is
[protected]
And my email id is
Imchen. [protected]@gmail.com
Please help me resolve my issue at earliest.
Thank you