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Amazon — Refund getting delayed for 2 months

Website:Amazon.in

I had ordered and got Butterfly Smart Glass 2 Burner Gas Stove, Black on October 30, 2020. But the product and it's replacement were damaged and so we asked for refund from November 3, 2020. Till now the refund didn't take place on my back account. I have been contacting Amazon customer care officials several times, only to get request from them as wait 3-5 business days.
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Jan 06, 2021
Updated by Santhosh. D Now I got the transaction id for the refund but the bank needs me to provide RRN number which Amazon didn't generate and wants me to wait for another 3-5 business days. It's going on for almost 2months and now 3rd month as started.
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