Amazon — Refund my product money

Address:	Soot ki mandi pachauriyan gali
Website:	Amazon

Hyy...i had ordered a few products from amazon shopping app in july month and i returned my product and want my refund and i contact their customer service and they said that they had already initiated my money in my bank account but i did not received my money in my bank account...please solved my problem as soon as possible you can because i need my money