Amazon — Refund not received more than 20 days

Address:	Bangalore, Karnataka, 569978
Website:	www.amazon.in

Dear sir/ madam

I placed the below mentioned order with amazon, for which i paid in advance. I have tried making payment through amazon wallet. Due to some technical problem in amazon payment got declined. They again sent mail to revise the payment. The second time i tried to make the payment to amazon entire payment was deducted in my bank account, not in amazon wallet. Later i canceled partial order because of this problem. I should get the refund of 551rs for the canceled product. Same day issued has been escalated to the customer support team. They informed within 3-4 working days refund will be credited to my bank account.

Order #[protected]

Order date: 4th june 2016

Product details: hp 680 black original ink & hp 680 tri color ink

They also gave reference number for refund: b014al6y7w

Initially, they told me to wait 3-4 working days for the refund. I waited for a long time but there was no refund from amazon side. Simply they are wasting my time without providing a refund.

Repeatedly contacting customer service to get an update but they are telling the same story but my problem was not resolved.

A specific time for refund was agreed that has not been met. Its has been more than 20 days now. There has been no communication from amazon side for refunding the amount. So i am raising my complaint through this forum to get my problem resolved.

Kindly arrange for the early payment of the refund amount rather at the earliest possible.


For your reference, i am attaching all the emails which i have received from customer support and payment details.

I look forward to a resolution of this matter.