Amazon — regarding amazon converting business purchase into retail purchase and refusing to give a gst input

Address:	560004
Website:	www.amazon.in

Dear Sir / Madam,

I had created a business seller account on 18Sep2019 with Amazon. Further to this, I purchased a phone for my business vide order numbered[protected] using the same login on Amazon.in website.

When I received the package from Amazon, I was shocked to see that the invoice did not carry my GST number, which was already provided and verified with Amazon at the time of creating my account.

When I further called the call centre (at around 11:00 AM on 3 Oct 19), they informed me that the purchase was a retail purchase and there is no option for adding a GST number. I wish to inform that it is mandatory that GST details are added for a purchase if requested by the buyer and it is illegal for a company to refuse giving an invoice to a buyer with GST details.

I was further advised by the call centre to return the package and they asked me to place a request online. However, the online request was not entertained on the website even after trying multiple times for over 8 hours and when I had a call back with Amazon (at around 9:00 PM on 3Oct19). They further informed that as per policy, I would not be allowed to return the product as it is a mobile phone.

I was further informed by Mr. Subhash about the following details:
1. The account was created as a seller account on 18Sep19 with my business details updated.
2. Seller account is created only for businesses and not for retail customers
3. Retail account cannot be used for selling items on amazon.
4. I have not created any other login with Amazon.
5. Billing and shipping is to my company.
6. The purchase was made through the same login that was created for seller account.
7. The purchase has been classified as a retail purchase by Amazon

The above statements are clearly contradicting as the statement 1 through 4 states that the login belongs to a business as it was created as a seller account. He then states that the billing is on a company and finally mentioned that GST input / GST invoice cannot be given as the purchase has been classified as a retail purchase.

This is a clear case of a coverup of a huge error by Amazon in mapping my account as a retail account when it was created for a business purpose. They are clearly shirking responsibility to correct it and give the rightful input and cornering a small business like mine and showing the might of being a large corporate organisation without an opportunity for a redressal.

I hence request the honourable forum to direct Amazon to do the following:
1. Issue a GST invoice with the GST details of my business as provided to them during account creating
2. Else direct Amazon to refund the amount by taking back the phone.
3. Issue a compensation of INR 25, 000 to my company for wasting my time when I tried to get the issue resolved and them showing their high handedness of not wanting to rectify a problem on their end.