Amazon — Upi Payment default

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Nykaa and Amazon Pay

I, Debadrita Goppy, an account holder at SBI Main Branch, Coochbehar has gone through a debit of Rs. 3324 from my account no: [protected] during a UPI payment [via AmazonPay] at Nykaa on 21st December 2022. On inquiring with customer care of both AmazonPay and Nykaa; I was told that the transaction was successful at the bank's end but the receiver did not get the money. Hence, the bank retains the sum of Rs. 3324. The bank reference id is[protected]. The bank after 15 days of investigation concluded that the amount has been retained by the beneficiary bank during UPI transaction from AmazonPay. Kindly refund the amount to my bank account at the earliest. It has been already close to 1 month now.