Ambank Group — AmBank Insurance MAA MBF SPP1MAAACBC

TO WHOM IT MAY CONCERN.
I'm making a complaint regarding the above insurance which charged me through my credit card. I’ve been calling AmBank regarding this issue. The staff said, it was purchased through telephone and conversations recorded under "Smart Partnership Moto Kuala Lumpur”. Hence, I asked for the voice recording because I never said YES to enroll in this insurance, never signed the document either. The staff said they can’t send me the recording. SO BASICALLY AMBANK JUST CHARGED ME WITHOUT MY APPROVAL. I’ve been asking for the refund, the staff said they will give me a call within 5 working days.
Up till today, I’ve been waiting for 2 weeks. After so many attempts I still haven't got a single call from either the insurance company or the person in charged.

I would like to request the Ambank credit department to reimburse me.

Kindly take action on my complaint soonest possible.
Thank you.
PEK 09 April 2021