[Resolved]  Ambank Group — Poor customer service at Taiping branch

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Ambank website

As mentioned on the above subject, on beginning ofJune, I applied the supplementary cards for my hubby and daughter. I had spoken to Ms Kuan that I need cards urgently due to we are going oversea trip on 1st week of July. According to Ms kuan there is no problem to obtain the cards within 2 weeks times. Last week on 29/6/17, I made a call to Ms Kuan again to check why I still not receive the cards which I need it urgently. She will check for me but too bad no feedback from her until today ( 4/7/17 ) I called online customer service to check the status. Very sad that, the system does not show my application at all and I called again to Ms Kuan today, she update me that the system is down thus all the application can be processed. I feel very disappointed the services given by ambank despite I told to Ms Kuan that I need the cards urgently. She told me that she can't do much. It is the way Ambank provide the service to customers ???
Pls contact me if able to solve my problem[protected]