With regards to above mentioned. I would like to complain about poor service from the staff Lam Kar Mum and her manager (not sure her name with mobile no.[protected] from Menglembu Ipoh Branch. Not even poor service but they are disturbing my private issue and my family as well.
I was surrendered my Megafd with policy no. E11500100 on 3rd April 2017 by Lam Kar Mun at Menglembu Branch and told me that the bank will refund me back money latest by a month. Two weeks later she told me that docs incomplete and need my mum which is the beneficiary to sign on and hence cause a delay in in submitting. Her first mistake already cause a delay to me cause I need the money urgently for my personal use and make my mum in troubles in surrender the policy.
I were keep on chasing outcome from Lam Kar Mun and she telling me that everything is ok and wait for KL branch reply. I don't believe that and I called personally to KL hotline and found that my submission is still pending on the 3rd week after my first submission due to pending another docs which is consent from from her. Hence she request again my mum to go down the Menglembu branch for signatory again and hence she claim that she have submitted the form to KL branch last week.
Today 16th May I called to KL branch and Mr Kahar advised that they are yet to received it from Lam Kar Mun. I keep on calling and I were like a ball trewing among Menglembu Branch and KL branch due to shortage of consent form in the submission. I do make calls to her manager on the investigation and she refuse to help and saying that she can't help in this situation.
In addition her manager is calling my mum and ask her folk out money for me urgency. I was quite surprise that she is pushing the responsibility to my family and she is doing nothing about my request to check the status of my submission. End up my mum going pay her own pocket money to my hse loan as I got mentioned that I need the money for housing loan. My plan for the money is for the use of my business actually instead of paying housing loan. This result that I am owing thru my mother and I am yet getting cash for my business and make me a big lost to my self which cost about Rm20k.
I were wonder how come the manager called directly to my mother and talk about my personal issue to her and I think this is seriously against the procedure. She don have the professionalism and don't even qualify as a manager or a staff in Ambank. My private and confidential and my private issue shouldn't disclosed to anyone.
She don't bother to settle the office problem but interrupt in my personal issue and family problem. And cause me and mother another family problem. Herewith I request your end to do a deep investigation about the personality and working attitude about Lam Kar Mum and her manager as soon as possible.
Pls contact me at[protected] and e-mail to me at [protected]@yahoo.com for the updates. Thank you. Was this information helpful? | 
