[Resolved]  Ambank Group — request for original car grant after full settlement

To whom it may concern.
My name is Yan Jin Xing. I made an enquiry since 1/6/18 pertaining to collection of my vehicle registration card at persiaran sultan Ibrahim (“PSI”) branch. Till date, Ambank still unable to confirm if the grant is ready for collection. Since I have requested to collect directly from PSI, your customer service office still unable to confirm if the grant is ready for collection but only inform that they need 7-14 working days to attend my request. Although I had highlighted many times to them that this is urgent because I need to have the document on the day I flying back to malaysia and flying off for business trip on the same day. No follow up call back from ambank even they promised to call back on specific time (eg: 1/6/18 4pm, 2/6/18 4pm, 4/6/18 3.3pm and 5/6/18 12.30pm) to confirm the status of collection. No one are able to tell whether they have retrieve my grant for collection. Your procedure is really upset me as existing client. Here to request ambank to take action and return me the grant by 6/6/18 in order to avoid any loss due to ambank delay in return my grant.