Ambrane India — Ambrane Power Bank 20k Mah is not working

Hi Ambrane
My Ambrane powerbank 20KmAh is not working within 3 weeks of purchase, it is not getting charged and neither charging my phone, I have mailed you regarding the issue multiple times and haven't got any response back yet.

I intially mailed the ambrane support on 5 Dec after that they asked for my address, I have clearly provided them the address after I didn't get any reply from their side.
I have attached all the proofs.
+4 photos
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Ambrane India customer support has been notified about the posted complaint.
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Comments

Dear Bhavishya,

Apologies for the inconvenience.

As per your discussion with our executive, we will align the pick-up of product as soon as possible.

Also your complaint will be resolved on a priority basis.

Thanks for your cooperation.

For more query, feel free to contact on our helpline number[protected]Monday to Saturday 10:00am-6:30pm).

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