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Ambrane India

Ambrane India — Ambrane Power Bank Warranty Claim

Dear team,
As per discussion with Ambrane, i have a power bank under warranty and facing below mentioned issues:

ISSUE: 1) Unable to charge the power bank itself via adapter.
2) Mobile charging is not happening from the power bank.

Below are the specifications of power bank:-

Ambrane 20000mAh Power Bank with 10.5W Fast Charging, Dual USB Output, Made in India, Multi-Layer Protection, Wide Compatibility, Stylish & Compact Design + Free Type-C Cable (Capsule 20, Black)

I tried charging the power bank via another healthy data cable but still the charging did not happen.

Kindly initiate power bank pick up from your side on an urgent basis and return us to a healthy power bank.

I also wrote mail but no reply yet.

Kindly help please.
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Comments

Dear Vinod,

Greetings of the day!!

As per your discussion with our executive, we have forwarded the request to our logistics team for pick-up of product.

Please retain the packaging ready for pickup and ensure there is no physical damage to the product.

For more query, feel free to contact on our helpline number[protected]Monday to Saturday 10:00am-6:00pm).

NOTE: If pick-up of a product is cancelled from the customer's end or not scheduled from our side due to any issue (non-serviceable area), the customer only needs to send the product further. Re-pickup cannot be processed. Also if we found the product in physically damaged / waterlogged or tempered condition, then you need to bear the delivery charges (100 INR).
Reply
Vinod_L's [Complaint's author] reply, Apr 4, 2023
Thanks your response.

Request you to pls update the same over mail, so I will get all updated information on time and same will be easy for tracking as well.

please update all communication through mail chain on [email protected]

Regards,
Vinod
Hi team,
pls update...
Reply
Dear Vinod,

Greetings of the day!!

We have checked with our courier partner & found that your product has been picked-up via Ecom-express courier (Tracking id- [protected]).

We will notify you after receiving it & will resolve your complaint accordingly.
Reply
Dear Vinod,

Greetings of the day!!

We have checked with our team & found that your product has been delivered to you successfully.

Hope you are satisfied.

For more information, feel free to contact on our helpline number[protected]Monday to Saturday 10:00am-6:00pm).
Reply

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