Ambrane India Complaints & Reviews

From: Shah, Jiger
Sent: Friday, March 10, 2017 3:05 PM
To: 'Ambrane Care'; '[protected]@ambraneindia.com'; '[protected]@ambraneindia.in'; '[protected]@ambraneindia.com'
Cc: '[protected]@gmail.com'; 'shah.m.[protected]@gmail.com'
Subject: RE: RE: Ambrane Power Bank :: Product Under Warranty Not working now
Importance: High

Still In Transit From Last 15 Days ? Where is your head office Delhi ? or Dubai ? Even any product will reach Dubai in less days than your so called “transit” process.
Don’t you guys have any kind of SLA ? or ETA time lines ?
Firstly you sell us a faulty product and then you take months to repair that faulty product ?
What kind of service do you provide ?
Give Me a date or a timeline, and stop giving me copy pasted statements.

From: Ambrane Care [mailto:[protected]@ambraneindia.com]
Sent: Friday, March 10, 2017 2:58 PM
To: Shah, Jiger
Subject: Re: RE: Ambrane Power Bank :: Product Under Warranty Not working now

Dear customer

Greetings of the day !!

As per your work order no. your product still in transit for L4 process therefore when we will receive your product at main service center then we will resolve your problem and we will resolve your problem in 10-15 working days .

Deepak jha

Team Ambrane-Support
www.ambraneindia.com

Toll free no.
[protected]

On Fri, Mar 10, 2017 at 12:58 PM, Shah, Jiger wrote:
Hi Deepak Jha,

Please update the status regarding Ticket no. - CS170225MH009571

How many days more will it take for the repair ? Its already 15 days since I submitted my powerbank to your service centre in Mumbai.

Thanks

Jiger Shah
+91-[protected]

From: Ambrane Care [mailto:[protected]@ambraneindia.com]
Sent: Saturday, February 25, 2017 8:29 AM
To: Shah, Jiger
Subject: Re: RE: Ambrane Power Bank :: Product Under Warranty Not working now

Dear customer

Greetings of the day !!

As discussed kindly visit our service center and they will resolve your problem .

Ticket no. - CS170225MH009571

ASP Name ContactPerson Pincode MobileNumber PhoneNumber Email City State Address
Ambica Infotech (Mumbai, MH) Mayank Jain 400007 [protected]/[protected] 23800789/33157788 [protected]@gmail.com
Mumbai Maharashtra 302, 3RD Floor, Simlim Squre, Opp. Lamington Road, Police Station, Grand Road ( E), Mumbai, Maharashtra
Java Telecom (Mumbai) Rahul Borana/Kiran Dantani 400092 [protected]/[protected] [protected] [protected]@gmail.com
Mumbai Maharashtra Shop No. 26, 1st Floor Thakkar Shopping Mall Opp Railway STN, S.V. Road, Borivali (W) Mumbai, Maharashtra, Mumbai, Maharashtra, Mumbai, Maharashtra
Sattelite Electronics Kanayalal C. Uttamchandani 400074 [protected] 25275010 pk.[protected]@yahoo.com
Mumbai Maharashtra Opp. Shiv Temple Near Navjeevan Society, Mahul Road, R.C. Marg, Behind 361 Bus Stop Chembur, Mumbai, Maharashtra Near Navjeevan Society, Mahul Road, R.C. Marg, Behind 361 Bus Stop Chembur, Mumbai, Maharashtra
Shakti Infotech (Mumbai, MH) Nidhi Chauhan 400064 [protected] [protected] [protected]@gmail.com
Mumbai Maharashtra Shop No. 15 The Mall Shopping Centre, 1th Floor, Opp. Malad Railway Station, Malad, West Mumbai
The Skylark Associates Ejazuddin Sayyed 421301 [protected] [protected] skylark.[protected]@gmail.com
Mumbai Maharashtra SHOP NO - 21, BLOSSOM COMMERCIAL CENTRE, RAHEJA COMPLEX, ABOVE MRF TYRE, NEXT TO PATRI POOL BRIDGE, PATRI POOL ROAD, KALYAN (W) NEAR BAIL BAZAR CIRCLE, kALYAN WEST
We Care (Mumbai, MH) Muhammed Imran 400014 [protected] [protected] wecare.[protected]@gmail.com
Mumbai Maharashtra 74, Hindtaj Building, Dada Saheb Phalke Road, Opp Kala Kendra, Dadar East, Mumbai, Maharashtra
Yash Mobile (Mumbai) Santosh Hanumant Pawar 400078 [protected] [protected] [protected]@rediffmail.com
Mumbai Maharashtra F-138, 1st floor, Dreams Mall L.B.S Road, Near Bhandup Station, Bhandup West, Mumbai-400078.

Deepak jha

Team Ambrane-Support
www.ambraneindia.com

Toll free no.
[protected]

On Sat, Feb 25, 2017 at 3:14 AM, Shah, Jiger wrote:
WHEN CAN I EXPECT A REPLY TO THIS EMAIL ?

FROM YOUR AMBRANE WEBSITE, I CHECKED 2 OF YOUR SERVICE CENTRES IN MUMBAI ONE IN MALAD EAST & AND OTHER IN BORIVALI WEST WHICH ARE IN MY VICINITY AND ALSO CONFIRMED AFTER CALLING THE AMBRANE CALL CENTRE, THEY EVEN PROVIDED ME THE ADDRESS AND CONTACT NUMBERS FOR THESE 2 SERVICE CENTRES.

NUMBERS PROVIDED BY THE CUSTOMER CARE TEAM ARE EITHER OUT OF SERVICE OR NO ONE RECEIVING IT. SO I PERSONALLY VISITED THE SAID 2 SERVICE CENTRES IN MALAD & BORIVALI & I GOT TO KNOW THAT THEY HAVE DISCONTINUED AMBRANE SERVICES.

NOW AM I SUPPOSED TO ROAM AROUND WHOLE MUMBAI CITY HUNTING DOWN THE SERVICE CENTRES FOR A PRODUCT WHICH I BOUGHT IN DECEMBER 20, 2016 AND IT STOPPED WORKING AROUND JANUARY 17, 2017. YES IT STOPPED WORKING IN A MONTH

AND FROM LAST MORE THAN ONE MONTH I AM STILL HUNTING FOR A WORKING SERVICE STATION OF AMBRANE IN MUMBAI.

STRANGE PART IS EVEN YOUR WEBSITES HAVE WRONG INFORMATION.

I DEMAND A REPLACEMENT OF THE FAULTY PRODUCT OR THE REFUND OF THE AMOUNT CHARGED TO ME FOR THIS FAULTY PRODUCT WHICH YOU HAVE SENT ME AS SOON AS POSSIBLE.

CALL ME TO DISCUSS FURTHER IF YOU STILL HAVE ANY DOUBTS.

JIGER SHAH
+91-[protected]

From: "Shah, Jiger"
Date: Feb 8, 2017 7:26 PM
Subject: RE: Ambrane Power Bank :: Product Under Warranty Not working now
To: "[protected]@ambraneindia.com", "[protected]@ambraneindia.com", "Ambrane India ([protected]@ambraneindia.in)"
Cc: "[protected]@gmail.com", "shah.m.[protected]@gmail.com"
Gentle Reminder

Thanks

Regards,
Jiger Shah
+91-[protected]


From: Shah, Jiger
Sent: Monday, February 06, 2017 7:54 PM
To: '[protected]@ambraneindia.com'; '[protected]@ambraneindia.in'; '[protected]@ambraneindia.com'
Cc: '[protected]@gmail.com'; 'shah.m.[protected]@gmail.com'

Subject: Ambrane Power Bank :: Product Under Warranty Not working now
Importance: High

Dear Sir / Madam,

I have been an Ambrane fan from last 3.5 years, but it seems now due to its market popularity the services and product quality are degrading day-by-day.

I have an Ambrane Power Bank which I had bought from Paytm on December 20, 2016 approximately a month back. To my disappointment the power bank has stopped working from last 2 weeks.

I am dropping you a mail now because I lost 10-12 days in useless follow up with Paytm guys who didn’t replied with Ambrane point of contacts.

Till date, I have already used 4 different power banks of Ambrane 2 models of 13000MAH, one 10, 000MAH, then I bought this 10, 000MAH again which is faulty and also I bought a 20, 000 MAH Ambrane power bank.

Now I want you to assist me with why this power bank stopped working in a month only. Please don’t end up stating that we will repair you this faulty stuff. I demand to get it replaced.

Because previously I got a power bank repaired which lasted only 45 days after its repairing. And if you repair this faulty stuff, you want me to use this repaired stuff for next 11 months considering it will work fine for next 11 months, when it failed in its very first month of warranty.

Note: FAULTY PRODUCT Bill is named under my Kid’s name: Chaitya Shah

Please call me if required to discuss this further.

Please find attached FAULTY_PRODUCT_10000MAH_invoice_[protected].pdf invoice for reference

Kindly assist as soon as possible.

Thanks

Regards,
Jiger Shah
+91-[protected]

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Bought a ambrane power bank P1111 from Shopclues on Jan17, order of[protected].However it stopped working after 8 days.Now shopclues not returning it as per their policy and the ambrane service no. provided is not responding.Both shopclues and ambrane is cheating customer.We really want response or all customers to revolt against this frauds and take legal action.

Hello sir I have purchase brand P-1310 White blue power bank and I am unable to activate warranty service through SMS as from user manual.Please register my power bank for warranty service.My details is as under

15 digit serial no-P1310116J184854
Mob no-[protected]
Customer nane-ABUBAKKAR SK
Date of purchase-12 Feb 2017

I am also providing the pics of box and bill

I have purchased one of your power bank (P-1310) from an online site and it
got damaged with in 12 days of purchase.
As i escalated the matter with the online web site they suggested to a
service center in my town. When i consulted with them they said to raise a
query from your website, which the link directly leads to the feed back
page.
Kindly provide a suggestion for raising a query and to get my power bank to
service.

I did purchase the ambrane power bank p-1122 on 15 December 2016 from b j infotech through paytm and it has stopped working now. The power bank is not all charging instead only heating. As the seller has given 1 year warranty please repair or replace the device as soon as possible.
Order id: :[protected]
Invoiced date: 15 December 2016
Delivered: 22 December 2016
Contact me: [protected]
Email : gopzz.[protected]@gmail.com

I gave my power bank for service in service center in Ocean mobile Care, chennai, velachery, on 5th oct 2016. i went to receive it after a month, still it was not repair. from power bank to any mobile it is not charging, my warranty was their, so they ask me to come again, still it was not repair, they are cheating me for four months. please help me in getting that. my Workorder number- RVSRN1610OCM00005. i was calling them every week, am not getting proper response.

Dear Team,

This is very serious matter.
I had purchased the power bank in the month of February as bill attached. I used it 2 to 3 times in between.
On 7th jully the power bank was not charging the phone. I visited to authorized service centre, M/s. Sai Shoppee, situated Opposite Hotel Al zam zam, C.A road, chandrashekhar azad chouk, Nagpur.
They told me power bank has to sent to company for repairing.
They gave me job card against compliant no. RVSRN1607SSN00030 as attached. And asked me to come after 20 days.
On 27th July i received the said power bank. But I didn't check it whether it is working or not. Ikept it in the cupboard and went on tour for official work.
On 13th August I takes out of cupboard and found that, the said fault has not been resolved.
I went to service centre, again I was told for another 20 days.
This is the mockery of technical staff.
And the customer is affecting. If I will not be satisfied within next couple of days, I will highlight the said matter.

Thanking and assuring your best attention at all times.

Prasanna Deshmukh
G-01, Vishnu Prayag Apartment,
Behind Natraj Talkies, Mahal,
Nagpur 440032
[protected]

I purchased Ambrane Power Bank of 13000 MAH Through Paytm on 28/09/2016, vide Invoice no. [protected]. It is not working. As i plug it on mobile within one minutes it stops working. Its PID is 54459259. Please Help me as soon as Possible. It as making lot of trouble for me. i don''t know whether it is due to cable or Power bank. Kindly help me Regarding the above said subject...

I purchased Ambrane P[protected]mAH bank (Black) one month back from amazon. From the begining it is not working properly. I have used it only one time with ful charge. charge dried out so quickly . and USB point is not proper. I cant use normal USB cabal easily. The Amazon order ID is[protected] and invoice number is DL-SDEF[protected]

No helpline no is authentic of yours .I've suffered alot .mailed you complaints but not even a apology.
Are you ever going to reply .is this the way to make money should be ashamed of your company .With What authenticity do you sell products these products are worse than a local market 200 rupee power bank .do you have any idea how we students save and buy original items .bought your power bank @700 from flipkart in June your power bank stopped in July tracing you since August .I don't know that even this is authentic or not .anyway please help .

Hi,

I have purchased 2 ambrane power banks. 1 of 10000 mah and another of 13000 mah. Both were working fine. But since past 2 months they are not giving proper backup. Their battery drain out in like 1 hour or less. Since i work in shifts and am totally dependent on these power banks to charge my device. I am having alot of trouble. I can buy new product. But if my product are in warranty and i can utilize them then wjy to buy new product. None of the cutomer care numbers of ambrane provided on net even on this website are valid. Kindly help me out on this.

Thanks
Rochan mehta
[protected]

I did purchase the ambrane power bank p-1122 on 5 november 2016 from b j infotech through paytm and it has stopped working now. Despite of charged fully it is not charging my phone. As the seller has given 1 year warranty please repair or replace the device as soon as possible.
Order id: [protected]
Order date: 03 november 2016
Delivered: 05 november 2016
Contact me:[protected]

You have given me fake product. I have ordered Ambrane P[protected] mAh Power Bank (White & Black) on 18 Nov 2016. Got devilvery on 22 Nov 2016 but intead of product only a cheap quality magazine placed inside a box just to balance the weight was delievered to me.

This is escalated to Pyatm. Please find below details;

Order Id: [protected]
Seller information: BJ INFOTECH BASEMENT, C-91/7 WAZIRPUR INDUSTRIAL AREA, DELHI-110052.
Delhi

Bought Ambrance power bank P-1122, 10000 mah through Snapdeal on Oct 4th 201, delivered by Oct 8th 2016.

Hardly a month and it doesnt charges the mobiles. It needs to be switched on repeatedly to keep it going untill the mobile is charged to capacity. Have used different usb cables still doesnt work for my Galaxy S7. on my Galaxy S4 it charges but only for a min or less. need to press the on switch to start charging.

Need a replacement or refund for the product.

Wilson
[protected]@yahoo.com

I have purchased a p[protected]mah power bank from flipkart on dated 15 nov 2015. unfortunately the power bank was not charging & discharging properly. i need to connect & disconnect the adaptor 3 to 4 times to get power bank 100% charged. i have submitted the same at java telecom, thakkar mall, borivali (w) for replacement on dated 28th sept 2016 & received the same piece on dated 3rd nov 2016. but unfortunately the problem is same. i would like to request you to kindly arrange to pickup the faulty piece & deliver the new replacement immediately. the address is :deepak jajoo, flat no.5, ruchi chs ltd., chikoowadi road, shimpoli village, borivali (w), mumbai 400092. pl. call me on tel: [protected]/ [protected]

Sir, i bought a p1310 13, 000 mah ambrane device through flipkart on 25/5/16. I was content with it till september when it started behaving abnormally giving me headache while on journey. It needs to be switched on repeatedly to keep it going untill the mobile is charged to capacity. Also, it often breaks down midway leaving the mobile connected only half charged or uncharged. I changed the usb twice thinking it to be defunct but to no avail. I may ask you to resolve this issue as quickly as possible. My product order no od[protected] sold to me by bjinfotechsyno696 medchal mandal renga reddy district secunderabad, telengana my phone [protected]

Worst experience on ambrane brand

i bought an ambrane A3-7 PLUS DUO Tablet in www.infibeam.com
Order ID # 19117103 Sub Order ID : 28759375
(imei no.1 [protected] imei no.2 [protected] )

this tab delivery date 31-august-2016 ... after 1weak usage tab shows many problems ... such as screen blinking ...waves on screen... vertical lines on screen... and frequently switch off device problem
i went to ambrane service center (best communications... vijayawada ) 09-sep-2016... Work order no. RVSRN1609BSI00028

service center says ambrane service is not here, this device we send to ambrane company for service...
i not want that defective tab i want replacement

i attached invoice and service center receipt

Dear sir,
I have bought power bank 13000MH last month from Amazon. Power bank not fully charged & after one mobile charge, the power bank fully discharge.
Pls do needful..

I am purchase Ambrane Powerbank 13000 MAH - Model No. P-1310 From Flipkart.in.

And Its both USB port are not Working since 20th Jan 2016, and also the phone numbers of ambrane customer care do to respond. So please Help.
My Adress is :
#170 Ward No. 4, Mukand Singh Street, Doraha, Ludhiana - 141421

My Number : +91 [protected]

I baught a Ambrane Power Bank P-5200 B on 18th Nov, however right on 29th Nov it stops working. I called Flipkart and told the issue but they told me seller (BJ INFOTECH) have only 10 days replacement policy and you have to get it corrected from market on your own. In the mean days i was using another Ambrane power bank until i came to know the Ambrane itshelf has its complaint centre. Please help me out if anything possible. Thanks Order No. OD[protected] Dtd14-11-15 Flipkart Seller - BJ INFOTECH Power Bank Model - P-5200B My Name - Vikram Mo. no. - [protected] email - kanchan.[protected]@gmail.com