[Resolved]  Ambrane India — Cleaning the port fixed the loose connection

I was using the RCT-15 in my car when I started noticing frequent disconnections, especially on bumpy roads. I thought the cable might be wearing out. So I called customer support where the person asked to check dust in phone’s charging port and clean it before testing again. Surprisingly that fixed the issue because the cable started fitting more firmly afterward. No issue with disconnection too.