American Express — american express has approved payment from a blocked credit card

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Nodal officer , Amerian express mail ID is AEBC Nodal Officer <[email protected]>

I had credit card of american express number ending with 81005. I lost the same on 20th of mar ’18 and i immediately block that card for any transaction. There is confirmation from american express about blocking of that card also. On 23rd, a transaction of rs 1 l made from that blocked credit card number ending with 81005. When i asked to american express about this transaction done through that blocked card, they assured me for full support but later on started making excuse saying that the transaction of rs 1 l done because there is ‘standing instruction’. This is totally a baseless argument because there must not be any transaction from a blocked card. Card number ending with 81005 is not valid anywhere or for any transaction once it is blocked. There is no any other definition of “blocking”. Secondly while blocking of card, it was not clarified by american express about that so called ‘standing instruction’. So that transaction of rs 1 l is totally an illegal and not valid transaction.
It is to inform rbi that i have approached today to consumer forum and complaint reference number is 759455.