American Express Credit Card — fraud charge on my american express gold charge card

Address:

Mumbai City, Maharashtra

i am holding american express gold charge card. i got a message stating that 480 Euro has been intiated on my card while i was in india. i immediately called american express stating that i never made such transaction. they told me that my card was blocked and this harge wont reflect in your statement, and they even told me that charge intiated has a validity for 8 days, if that particularly dosen't claim that charge within it days, that transaction gets cancelled. but after 15days checked my statement i showed me a charge debited from my account. and now american express people are telling me that they will look after the matter and get back to us.