| Address: | Bangalore, Karnataka, 560093 | | Website: | global.americanexpress.com |
I hold an amex platinum reserve card. During diwali amex conducted one promo where if card holder makes 2.5l spend, qualified for 12.5k worth gift voucher. I qualified for the same but never received the vouchers.
I made numerous calls to amex support center in january 2018 to get them send me the vouchers. Every time i hear from them that they sent the vouchers, but i never got it (I was keenly checking my inbox and junk folder daily for the voucher arrival).
On 27th jan, one of the representative sent the voucher from her personal email id in which i first saw the voucher, which already expired on 25th jan 2018!
Again i had spree of calls with their complaint escalation chain several times. They keep of delaying the response and every time come back with same answer of not providing me a valid voucher.
I reached upto the top level of escalations. Now i somehow manged to get the call recordings of the calls i made to the customer support several times in january 2018. I need help to get the voucher which i am entitled to. Was this information helpful? | 
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