American Express India — Fraud Done by American Express

Address:	Gurgaon, Haryana, 401105
Website:	www.americanexpress.com/in

To,

The Manager,

American Express India Ltd.

Subject: Intimation of Fraud Done by American Express

Respected Sir,

My name is Arun Jain and my American Express card number is ***********1008. 6 months back I was sold this card by your employee named Hans Gupta. While signing up, he explained about the rewards and told me that on spending 4 lakh rupees in a year I will be entitled to a Taj Gift certificate for 10, 000 INR, which I can redeem on any Taj property for anything, including Taj Merchandise. Needless to say I was happy and excited.

Infact I was so motivated about the rewards programme, that I completed the goal set for the year in only 6 months.

But I was shocked when I got the Taj voucher. It clearly mentioned that it was only for lodging. I called up American Express for the same and they too confirmed my doubt.

When I told them that American Express sales guy told me that I could use it for any purpose, they told me that it cannot be and what has happened has happened. We will not do anything about it now except for sharing your feedback to the sales team.

Infact your manager Beena was very rude to me and she implicitly told me to cancel the card but she won't be doing anything about my issue.

Then I was contacted by your manager Shweta and even she after giving me big fake promises and false hope, finally told me that nothing can be done.

So I have no option but to cancel the card. But before I do that, I really want to exhaust all my options for solutions so that when I approach the Banking Ombudsman, it shouldn't be that I didn't approach you guys for solutions.

So I am mailing you my complaint.

Do let me know your formal response on this in writing. So I can approach the banking ombudsman and other consumer forums accordingly.

This is outright fraud. And I won't take this lying down.

Expecting your reply at the earliest.

Yours Truthfully

Regards

Arun Jain