American Express India — Misrepresentation

Address:	New Delhi, Delhi, 110017
Website:	www.americanexpress.com/in

On January 7, 2017, before making a transaction of Rs. 65, 000 at the Apple Store, I called the american express customer care to convert the said charge into an EMI. I was confirmed that the same would be done within 5-7 days, once the vendor claims the amount and I was informed the applicable interest rate of 1.75%. I was even informed of my cash-back eligibility.

After having a due confirmation, I swiped the card for the said amount. But to my surprise, when I called the customer care services again, after 5 days with my reference number, I am informed that there are no EMI facilities on a Gold Card. Every company increases your benefits as you upgrade, but american express seems to reduce them.

Now, I am being asked to pay the entire amount in next 15 days. Even after repeated calls and after extending full cooperation, none of the senior executives are willing to extend any help. Not only has this caused grave incontinence to me but also puts credibility of your staf[censored]nder question.

There is clearly no logic in calling customer care numbers if an absolutely incorrect information is to be delivered with much confidence.