American Swan Lifestyle Company — Store Credit not returned before closing down online shopping website

Address:Gurgaon, Haryana, 400013
Website:www.americanswan.com

I had purchased some merchandise from Americanswan.com (an online shopping website) around first week of Feb 2016 for an amount of INR 1560.

However, since it was not a good-fit, I had to return the same. Instead of depositing that refund back into my account, they gave me a "Store Credit" (with my consent of course).

Since then, I have not purchased anything from American Swan online shopping website. Recently, when I tried accessing that website ( (americanswan.com ), the webpage is simply not loading and giving some error.

Also, the toll free number[protected] is not working either.

Please let me know how I can get that store credit back into my bank account.

I am attaching here the snippet of an email I received from Americanswan confirming my Store Credit.

Looking forward to the quick resolution.

Regards
Keval Vasavada
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American Swan Lifestyle Company customer support has been notified about the posted complaint.
Dec 19, 2016
Updated by kevalvasavada
It's been 12 days since I posted this complaint, haven't heard anything from American Swan team yet.
Complaint comments 

Comments

Lodge an online complaint with Department of Consumer Affairs (Ministry of Consumer Affairs, Government of India) at the site http://consumerhelpline.gov.in/

This is the complete address of the company... "The American Swan Lifestyle Company Pvt. Ltd., 40km Stone, Delhi Jaipur Highway, Near Agarwal Packers and Movers Ltd, Village Narsinghpur, Gurgaon-122001, HARYANA"
kevalvasavada's [Complaint's author] reply, Feb 22, 2017
Thanks Siddiquim. Have done that as per your suggestion.

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    American Swan Lifestyle Company Address
    708, 7th Floor, Tower A, Iris Tech Park, Sector 48, Sohna Road, Gurgaon, Haryana, India - 122018
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