Agarwal Packers & Movers Complaints & Reviews

Have shifted my household goods from GOA to BENGALURU. I opted for storage services till February 2025. One of the team member mr. Karan of APML called me and informed that they have settled the storage charges and I need to pay ₹2870 but due to unavoidable reasons I could not shifted in the month of march. When I tried to get my household goods in last week of march they asked me to pay ₹6345. Since last one week I am trying to get my...

I am writing to formally raise a serious complaint regarding the highly unprofessional and distressing experience I’ve had with your packer and mover service for my relocation from Bangalore to Udaipur.

The following issues were faced:
Failure to Adhere to Committed Schedule:
Your team initially committed to a specific date and time for pickup, but failed to show up entirely. I was repeatedly misled with...

I am writing to share my deeply disappointing experience with Agarwal Packers and Movers (BADE BHAIYA) during my relocation from Pune to Kolkata in the first week of May 2025.
From the outset, the service was shockingly unprofessional. During the packing and loading process, the staff appeared to be intoxicated—some were visibly drunk, smoking Ganja, and consuming alcohol right outside my residence. This behaviour was captured on...

I have shifted my household goods from GOA to BENGALURU. I opted for storage services till February 2025. One of the team member mr. Karan of APML called me and informed that they have settled the storage charges and I need to pay ₹2870 but due to unavoidable reasons I could not shifted in the month of march. When I tried to get my household goods in last week of march they asked me to pay ₹6345. Since last one week I am trying to get...

I am waiting my consignment delivery to chakia bihar booked from vijaywada on 10 november. I got call from agarwal pakers on 18/11/2024 that my consignemnt has reached patna city mentioning that I need to pay the rest amount and then it will be get delivered to the respective address that is chakia town of bihar. I have paid the rest amout on 22/11/2024. Since then I am waiting for the delivery and aggarwal pakers are not receiving my calls...

Sir/Madam I have booked my consignment for shifting house hold goods through Agrawal Packers & Movers, DRS Dilip Road Lines Ltd. from Patna to Kolkata on 03.04.2023 and they have picked up house hold goods on 04.04.2023. There were 19 Items/Boxes. They have charged Rs. 28, 000/- for transportation and the same were delivered in Kolkata after a gap of one week i.e on 16.04.2023 except one valuable box. They have also mentioned one item Sl....

One Trolley bag(which has certificates & decent costly clothes) is missing from the consignment that was delivered by the APML team on 6th April 2024. on the time of delivery it was informed- APML manager said he would get the bag in a weeks time.
Been 50days+ yet the team is not able to give a resolution.
on X (twitter) I have tagged Mr. Ramesh (CMD APML), yet of no use.
Just incase my payment was delayed he would have...

Sir

I made a booking for Domestic transfer from Mysore to Chennai on Agarwal packers and movers. I received a Quotation from their employee on 18.04.2024 vide CFR no-CFRMYS[protected].
And as per his advice i have paid an amount of Rs 1500/- towards my booking confirmation vide money reciept ARVKA[protected] dated 18.04.2024.

But, due to a change of plans I had to cancel my booking and mailed to [protected]@agarwalpackers.com the same day and requested for the refund. As per your policy, I was eligible for a refund of 90% of the amount paid for booking as the packing date is 2 days away i.e., 20.04.2024.

Now after, 3 followup mails and 1 week later i still have no confirmation on the booking cancellation nor any refund was initiated. their customer care service is the worst i have seen, they act so fast for booking and payment from the customer but they avoid calls when it comes to cancellation and refund.
I request you to kindly help me out on this cancellation and refund of the booking amount

GCBNG[protected]
Money Receipt: ARVKA[protected] Date : 30/03/2024
CFR NO :
CFRBNG[protected]

I have booked Agarwal Packer on 20th Mar'24 and paid advance of 10 K for booking on 31st Mar 24. I called them on 30th Mar'24 after not getting any response. There was no response from customer care. On 31st Mar'24 they then 2 people to pack 2 BHK house at 12 O Clock. Somehow, they started and at 6 pm i was surprised to know, they have not planned any Cube for me, which i booked earlier and also, they say not having truck to pick my luggage. When i sought ed and pleaded for 1 hour in customer care as next day i was having flight, they told they will pick my luggage with porter and shift in cube. Somehow luggage gone from society at 12 am in night. I reached hotel at 1 am for airport.

Today is 3rd APr'24 and still material is lying at warehouse of Bangalore. Please let me know when it will be delivered to Noida?

Going through worst experience of my life with Agarwal Packers and Movers. Very poor customer service. Do not believe their words. They dont care about your schedule. The pick up team led me to almost loose my journey...the delivery team is pathetic as well.

My personal items were packed in naigao east last evening and were delivered to Vapi today morning. The final location of the unpacking is SILVASSA.

The transporter who carried my belongings reached Vapi quite early and was in touch with me since 9:30 AM today morning.

There was no coordination between Mumbai and Vapi as alleged by Mr. Gaurav Pandey and apparently Vapi office was not informed about the vehicle...

The house hold goods transferred from Kota (Rajasthan) to Kochi (Kerala) as per consignment no : GCKOTA[protected] dated 03/02/2024 by Agarwal Packers & Movers were not done as per commitment to the customer.

1. The items received in damaged condition (Washing Machine, Flower Vask, Harmonium, AC Cupper pipe etc.)
2. Installation and fittings were not done for Wooden Bed, Wardrobe & Dinning Steel Glass Table.
3....

For the APML complain-
Dear Sir,

Consignment no……….. GCTRI[protected]

As promised by your employee that you will provide 02-03 weeks’ time for delivery of my shipment from Trichy to Bhopal.

I am writing to bring to your attention the concerning issue regarding the delivery of my consignment, which was booked from Trichy to Bhopal on 14.01.2024. No update is found for the APML tracking. Despite numerous attempts to follow up on the status of my consignment over the past 15 days, I have not received any satisfactory response from your team. I have diligently reached out to both your Bhopal team, particularly Shri Neelesh Mishra, , but unfortunately, my efforts have been met with either an unresponsive network or a lack of concrete information regarding the whereabouts of my shipment. Even my attempts to contact the Trichy team have yielded no assurance regarding the timely delivery of my consignment. I am continuously calling your people but neither your people are picking my phone and nor responding the same. It is disheartening to express that the delay in the delivery of my consignment has not only affected my personal commitments but has also caused significant disruptions to my family, particularly impacting my child's education.

some of the call details are as—

1.Shri Neelesh Mishra[protected] Jan 26 11:36 am - 3 calls, Jan 27-10:36 am, 12:23 pm, 12:26 pm, Feb 5- 2:30 pm, 2:35 pm, 2:37 pm, 06 feb-09:54 am, 09:55 am, 20 am, 11:32 am, 12:47 pm, 1:55 pm, 2:41 pm.

2. Shri Sharma APML +[protected] am, - Jan 29 10:46 am, 12:08 pm, 12:09 pm, 12:32 pm, 12:36 pm, 12:41 pm, Jan 30 - 09:04 am, 09:05 am, Jan 31-09:49 am, Feb 2-11:32 am, 2:42 pm

3.Shri Shakti Singh APML +[protected] Jan 18- 10:15 am, 10:50 am, Jan 18-1:59 pm, Jan 19-1:32 pm, 04:04 pm, 04:05 pm, 04:41 pm, Jan 20-09:32 am, 10:26 am, Feb 06- 02:47 pm, 02:54 pm, 03:27 pm

4. APML customer care - +[protected] Jan 20-09:37 am, 09:38 am, 10:44 am, Jan 26- 12:24 am, 03:32 pm, 04:15 pm.

5. Smt.Preeti Rajput APML customer care +[protected] Jan 26 - 11:25 am, Jan 36-12:25 am 2nd call

6.Apml Trichy coordinate

+[protected] Jan 15-07:03 am, 07:09 am.

In frustration I complained the same to your customer care on[protected]. . Later rather than delivering shipment to my location as per promise, your firm is asking for penalty (storage charge) which is unethical and illegal.

I have paid the full fare in the belief that you firm won’t cheat valuable customer. Not only this, I referred many of my friends also to arrange logistics with your company which is already known to your Trichy Team. I understand you very well respect the customer faith, trust which is the pillar for customer relationship & business. But now I realise that your firm is levying penalty (storage charge) on account of your people failure rather than my failure and delays.

My all the household’s items are worth very valuable - Missing or damage of any items, your firm will be liable.

Therefore, I earnestly request your immediate attention to this matter and urge you to take swift action to ensure the prompt delivery of my consignment. I understand the importance of your commitment to customer satisfaction and trust that you will prioritize this issue accordingly. I kindly request you to provide me with a concrete update regarding the status of my consignment and a firm commitment on the expected delivery timeline.

Your prompt action in resolving this matter would be greatly appreciated. Thank you for your understanding and cooperation in this regard. I look forward to a swift resolution to this issue.

Thanking you

Regards

Suraj Kumar

[protected], [protected], [protected]

On 25th Nov, 2023 I booked a service for transporting my vehicle Mahindra Thar from Hyderabad to Kolkata through Agarwal packers and movers.
The car was picked up by one of their driver named Deepak on 25th Nov 2023 and amount of 20000/- Rs was paid to Agarwal packers and movers for the transport service through credit card.
Since then the car has not reached Kolkata and upon following up for status I was informed on multiple...

GCMUM[protected]th Feb from Mumbai to Pujne
CFR NO : CFRPUN[protected] for 8th -9th Nov from Pune to Pune

We moved from Mumbai to Pune in Feb and since there were too many boxes to unpack, we did more than half of the boxes and returned them. For the rest, since we were to move in a couple of months, we were told to pay a deposit of Rs 1000 for some of the boxes we still had with us . We moved again in November and this...

I am writing to formally file a complaint concerning the handling of my recent relocation with Agarwal Packers & Movers, under Booking No - GCNOIDA[protected]

During the transportation process, unfortunately, the vehicle carrying my household items encountered an accident. As a consequence of this incident, several of my household items sustained significant damage, amounting to an approximate value of Rs 59, 000.
br...

Booking No - GCNOIDA[protected]
I booked my household with Agarwal Packer & mover. During the movement, truck was got accident and my household item worth Rs 59000 got damage.
I claimed to Packer & movers regarding damage of my insured housed hold items but they are offering me Rs 27000 only. They are deducting depreciation as per their choice, without giving clarification of calculation.
Further, depreciation clause was not mentioned in their documents which was provided.

On 24th Aug 2023, I booked Agarwal packers and movers for movement of my household items from Noida to Delhi against the booking ID CFRNOIDA[protected]. The movement date was 29th Aug. To confirm the booking, I made an advance payment of rupees 1650. Next day itself on 25th Aug (4 days before the movement date) I cancelled the booking and still I haven’t received my refund of 1650rs yet. Its been almost 33 days now since I cancelled the booking...

I booked APML service for shifting within Pune (CFR No. CFRPUN[protected]/1). I cancelled the booking 4 days in advance due to personal reason. I was thus eligible for 100% refund.

At that time, I was told refund would be credited in 15 to 20 days. However, it's almost 40 days now. Even after a host of mails and calls to APML, the amount has not been credited yet. Doesn't look like it'll ever happen in future.

In summary, I'll advise every Pune resident not to opt for APML. There are many reliable and professional packer and mover services available in Pune.

I am Sunil Kumar with GC no 4826828. I am working as a faculty in Amity University Gwalior, MP. I am frustrated by choosing Aggarwal Packers and Movers for shifting my belongings from Dehradun to Gwalior.

The response from your side is 1 out of 20 calls/msgs. I am regularly calling but am unable to get a proper response. after 18 days, I don't know when will you deliver my belongings.

please suggest to me how can I get my luggage.

Sunil
[protected]

I had intimated them on 3rd July 2023 about cancelation of booking due to change in plan. As per the contract full money was to be refunded if it was intimated 4 days in advance, which I did.
I had received several commitments from APML side over mail committing to refund the money the money.
As per their last mail communication on 22nd July 2022, they informed that the refund will be provided in next 10 working days max.
However as on today 9th September 2023 I haven't received the money.
I've attached herewith the
1) Quotation stating cancellation process 2) payment receipt 3) Booking confirmation receipt 4) Mail from APML side confirming the refund in 10 days from 22nd July 2023.