Amtec Engineers — Amtec Engineers - CREDIT CARD REWARD POINT FRAUD

My first impression after going through a similar hassle was that 'am I so dumb'. But after reading all the cases above, I feel I'm not the only one cheated. I got a call from the 'so called' credit card section of ICICI. I've been using ICICI credit card for the past 10 years, and not even once I had been subject to such frauds. So I was a happy customer till Dec 10th. On this day [Dec 10 2014], I received a call from the numbers mentioned above [[protected]] saying that my reward points were expired. And as ' valuable customer' they would help in redeeming it. For that they told I would get a gift worth Rs.6999 from a partner company and to initiate I've to authorize the amount to my credit card. The customer care personnel promised that this amount will be reversed in the next bill cycle. I thought I was smart and asked when you [ICICI] have all my details, then why are asking me [he asked for my cvv no.]. To make me believe that he is from ICICI bank, he generated a OTP which was sent to my registered mobile number. This is when I got convinced and then I revealed my details. The amount got deducted from my credit card, but now in the bill cycle the amount is still there and it wasn't reversed. When I called to ICICI customer care, I got the shock of my life saying its a fake call and I've been cheated. They bluntly told me how credit card payments work and told that since I had given all the details [including OTP] the fraud group had made a transaction with it. So as far as the bank is concerned it is a normal transaction like any others. Hence they can't do anything about it. But the thing is, only after I received the OTP, I shared all my details [including CVV no]. Everyone knows that a OTP can be generated only after 'CVV' number is keyed in. So how come that person was able to generate a OTP without my CVV number? For this there was no answer from the ICICI customer care person and even their supervisor repeated the steps of how credit cards work in as much speedy tone as possible, which I never could understand. At the end he just told, the bank cannot do anything. Either the bank is involved or the security measures are so fragile that it is so easy to cheat. After being a customer for so many years, I ended up losing my hard earned money. Now my only option is to pay the bill and close the card. There are so many good ways to make money, and I don't know what they will do with such fraud money, that they cannot take after their end.