Amul / GCMMF Complaints & Reviews

Sir, I have been buying your products for a long time now. Recently I have purchased your product i.e Amul pizza cheese mozzarella. I bought the product on 15/8/2018 and opened it on 17/8/2018. I have been buying this regularly but this time I found your product defective. I found the product to be very sticky and soggy unlike the regular ones. I tried to exchange it with the supermarket ( Harish food zone in vellore, 632002) but they told us that they wouldn't exchange frozen products. But on the product it says that for complaint we have to contact markerter. So please kindly do the needful. Waiting for your quick response. Thanking you.

I purchased an amul pizza mozzarella cheese from a reputed supermarket. At first, i felt something odd about the test. After a while i started feeling unwell. As science student, i did burn test and found certain evidences of adulteration. I contacted amul on email id and consumer number given on back of pack of the product. The lab report of amul itself proves the adulteration regarding few issues but has kept mum on many vital points. As per their report the nutritional value is way off the nutritional value mentioned on the pack. Burn test confirms the presence of starch (Which it should not be) and ash left at the end of test does not indicate the chlorine (Nacl). The composition of ash is still unknown which is worrisome for a consumer like me.
Following is the timeline of the callous and irresponsible attitude of the amul.
June 16, 2018: i purchased amul mozzarella cheese from bigbazaar
Jun 22: called on customer care of amul to complain about the adulteration of the product. They told will reply by 1 week as per the policy. Complaint no: 28038
July 01: no response till 10 days from customer care so wrote a harsh email.
July 04: then finally they replied and arranged cheese sample pick up from home.
July 12, july 14, july 17, july 28: no reply on the report of cheese sample.
July 30: called the person who picked up the sample.. He didn’t picked the call and then i messaged him: he arranged the report of the cheese sample.
July 31: i mailed them again to know if the product is adulterated or not as per the report. They did not reply and asked them following question as per their own report, all of them were just very normal questions.

1. Was the cheese adulterated as the sum of % in the report is not 100?
2. Was the nutritional value of cheese as per nutritional information mentioned on package of amul mozzarella cheese?
3. Was the cheese as per ingredients mentioned on package of amul mozzarella cheese?
4. Was the cheese as per specific standards maintained by amul?

August 08: i sent them reminder email & still waiting for any revert from such a brand like amul.

Amul masti curd i bought yesterday on 09 august 2018 from amul shop near satellite, ahmedabad. The expiry date of the curd is 14 august 2018 and the batch number on packet read : an02b5 (13:35).

I always valued amul highly and trusted each and every products of yours. But my experience with this curd deems that statement untrue.

I found that curd is very bad in quality. It is like synthetic. Unusual fibrillation happens when we dip spoon in curd bowl. (Fibre like structure) it is very strechy... Seems like rubber and dreadful for health.

I would like a refund or replacement of this because the curd i bought from amul is inedible.

Please find attached images and video.
I would like a response at your earliest convenience, during any time from 10th august to 30th august. That would be greatly appreciated.

I hope that this issue will be resolved and i have utmost confidence that you will amend the problem.

We purchase 1 kg amul cow ghee from general store & observed some solid particle like dalda which not melt. Regarding this i also raised complained in amul complain customer care toll free number [protected] in date 16.07.18, he give me complain registration number 29677 & says that our representative comes & replaced pack within 5 days, but nobody comes from amul side to till date. I try to again to reconnect amul through toll free number but number is automatically disconnect.

Details of product
Mfg date - 16 may 2018
Batch number-bam1352
Packaging type:- plastic

My name is mani and residents of kalyan city in thane district. I had purchased half litre anil milk packet from the store on dated 2nd august 2018 and milk had expiry date of 3rd august 18. The milk had a four to five big worms in the milk.. I am attaching herewith the pic of the worms in the milk and also milk packet... This a very serious issue and request you to stringent actionon the company.

Regards
Mani
[protected]

From my bank money deducted but my[protected] card is not recharge
Hear is pruff my money is deducted but card not recharge
I do a mail to [protected]@alittleworld.com two time but still not recharge

Your a/c xxxxx2160 is debited by rs. 500.00 at municipaladmisbiepay mumbai mhin on 03/07/2018 at 20:55:54 by pos from card no. Xxxx2404. Avil bal
Playback do something sir/mem

Sir,
We have shop at ambala cantt, pin code 133001, with name as sohan lal rajeshwar prasad, we have bought amul ghee of 5 kg from amul distributor in amabala m/s panna lal and co. For which he charged from us rs.2200.
Amul co salesman is coming regularly to our shop he informed us amul co wholesale price for 5 lt ghee is rs.2102 and market we enquire the price it is available at rs.2140.
Panna lal & co. Has chraged rs.2200 on what basis we don't know and on asking they are misbehaving and not providing bill also. Their behaviour is so rude and since they the distributor, they are creating their monopoly.
Product was purchased on 14 july 2018. I request amul company to check why panna lal and co. Are chaging higher rate then the company rate what is informed by the salaesman.
As people have believe on amul product simmilalrly i believe on amul co. Surely they will take some appropriate action on this issue.
Aman goel
[protected]

At mecheda your amul parlour name maa chandi marketing taking extra rs 2 to 3 on every products of amul. When i asked the reason he says some of the packets od amul milk used to be licked. So he will collect the ammount from us like that. When i arrgument on this, he misbehieve & abuse. Is this your way to deal with a customer?
Regards
Sanjay mondal

Hello,
We are cafe running in sirsi, karnataka,
Here amul distributor called bhavani cool parler, we are taking cheese from them from more than 4 month, but today i have observed there is no isi mark and amul seal to it, and cheese is not melting, i just asked them politely, ther are like we are not responsible for that, nd directly he said don’t come hear to bug chesee, why amul have such a rude distributors?

This is very sad that india’s largest milk producing company has failed to check the storage standards by their distributors, and hence they are distributing expired or damaged milk packets.
This is definitely indicating how much seriousness related to quality of the products is important for amul.
Today i bought 3 litres of milk packet from your distributor and sadly all 3 are not stored properly and hence before the expiration they are damaged. Within 15 mins of my purchase i went again to the shop that the packets are spoiled and your distributor told me “its not my responsibility” then i want to question amul aid there anyone who is going to take the responsibility for sellling damaged milk packets or is the consumer at fault.
Considering amul such a big and reputed firm i expect some kind of grievance redressal mechanism. Due to negligence of your distributor my ₹120 are wasted and i want the refund of it. Will post it on your social media handles also for quick resolution.

I have purchased 3 litter amul milk from gurgaon mb mart shop sector-9a but after boiling the milk... Its get curdling.

After that i have complaint the amul cusotmer care and complaint no-25857. But till now we did not get my milk back or money.

After complaint i got amul supplier name is shankar/vijendra but they are telling show us curdeling milk then they will revert back money or new packet of milk... I asked them after 15-20 days you are responding us and how can you imagine will safe that curdling milk for showing you...

These both guys are not good amnner to talk with customer.

Please take strict action on both guys his number - shankar-[protected], bijendra-[protected].

Regards,
Sandeep rana
[protected]

I purchased 1kg of amul curd on 15 july by date and then founded that it smells very unpleasant and recognize that it tastes really bad, then the real ordinary curd taste and further on the pack their was return that best before 15 days o[censored]se and the packaging date was just 12 july so is this your 15 days validity or are writing these things for just faking people's. I am getting this defect for 3rd time. At the 1st and 2nd time founded that it might happens in once or while but only this is mine 3rd time i founded to talk over it so... If really want that amul should be a brand as it was earlier at least be real instead of been fake.
Only because amul is a company from early years and gives the quality assurance we people on yours assurance put faith.

I bought a pack of Lassi and consumed some quantity. Felt a bad sour taste and when I smelled it was foul smelling.
I used to give this to my kids usually as my daughter is fond of Lassi. This time I consumed it.
I wrote to Amul customer care with all details and got a call the next day. I was told that they will check and get back to me. But nothing happened.
I sent a remainder mail also, but no response.
I'm having the pack with the remaining Lassi in refrigerator. Need advice on what I should do when the company is not much bothered about quality issues.

I buy Amul taaza milk from a dealer who collects milk packets from a distributor but there is lots of sedimentation at the bottom of the utensil on boiling and even the curd forms a thick creamish bad odour and taste layer on the top-complained about this to Kolkata regional office of Amul but no solution found.
Further it would be better that supplies are done directly by the company and online purchases can be made in Kolkata as well like in Ahmedabad, Delhi, etc
Please get the samples checked and take action against the company -it seems the quality has gone down since last 20-21 months

I have purchased Amul slice cheese from Big Bazaar, Mumbai. I went to replace the following product but was not replaced. They raised my complaint and insisted that the Amul company will call you and replace the product. I haven't got any calls for my complaint. I am bit confused whether to consume the cheese or not. And more confused that who will bear the adverse effects. So please reply me soon as possible before the cheese shelf life expires.

I have purchased AMUL GHEE from Grofers Online Shopping app but found the Ghee is nowhere like ghee it is SMELL like vegetable oil and taste is nowhere to ghee.
What to do ..I am feeling cheated and now decided to never purchase AMUL GHEE if COMPLAINT is not resolved.I hope the price paid to for purchase should be refunded or another AMUL ghee packet contains PURE GHEE should be provided in order to restore the image of AMUL brand.

Respected sir,
I am Shoaib ansari, I am a distributor of your amul products in Mira road, Thane, Maharashtra.

I am facing a problem because of low quality of packing of your amul milk products..I sell more than 72000 ltr of amul products daily, but form last two months I am facing a problem of leakage in milk packets I have given to return the packets to your supplier but I did not get the same quantity

I have already discuss the same with your supplier officer in Thane MR.TRINDAR PATIL, but I din not get the postive responese.
I always get a less units of products in return

Might be they are doing some fraudulent activity

I request you to give attention on the problem and help to solve the same

Name: Shoaib Ansari
Mob: [protected]
ADD: Mira Road, Thane, Maharashtra
Email: [protected]@gmail.com

Found fungus in cheese slices for which we registered complaint on 10 MAY 2018(Complaint# 25125) and we were assured that the representative will contact us with in a week to check and resolve the issue but nobody turned up.
Again we call on 21 June 2018 to remind and again we were assured the same but nobody contacted us or turned up this time as well.
We made another call on 04 July 2018 and again the same results.
More than 2 months have passed but no action has been taken yet.
Its just an another reminder before we go to the next level to get out complaint resolved.

Amul pasturised packed double toned milk in 500 ml pack was purchased (3ltr, 6packet) from local market & one of the packet was showing less volume .It was checked & weighed found 396 GM's.while other packet of 500ml was having 520gm by weight.This type of lapses will reflect negatively on Amul milk reputation in market.Please be careful in future .

Bought Amul Pure ghee 15 kg tin back month ago, batch no. MAE3401, SAPcode. GHEBP 16.
We are regular user of Amul Pure Ghee, but the ghee brought in this time is totally impure. It has been hard even in the room temperature in the month of June.
Besides above this it has some kind weird small hard balls which is not even melting on tawa easily.
Next thing is it smell's horrible.

The Amul Pure Ghee is not at all pure now. Lot of mixing is going on.

Culprits should be treated under criminal and fraud acts as this will cost us our Health or maybe Life.