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Amul / GCMMF Complaints & Reviews

www.amul.com

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Updated: Mar 30, 2026

Complaints 1635

Resolved

294

Unresolved

1341

So far, so good. Amul / GCMMF is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Amul / GCMMF will keep up the work and continue to help more customers with their concerns even better 🤝

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Amul / GCMMF reviews & complaints page 42

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Address: Pondicherry, Puducherry, 605001

I bought a pack of Lassi and consumed some quantity. Felt a bad sour taste and when I smelled it was foul smelling.
I used to give this to my kids usually as my daughter is fond of Lassi. This time I consumed it.
I wrote to Amul customer care with all details and got a call the next day. I was told that they will check and get back to me. But nothing happened.
I sent a remainder mail also, but no response.
I'm having the pack with the remaining Lassi in refrigerator. Need advice on what I should do when the company is not much bothered about quality issues.

Amul / GCMMF customer support has been notified about the posted complaint.

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Shiva Shanker Nadar

from Mumbai, Maharashtra

Jul 23, 2018

Hiii Amul butter distributor in Sion nokoda agency not giving a proper service shop keeper and giving one shop to deliver next shop not giving delivery as we ask to the owner they telling foolish things to me so as soon as Pls change the distributor

V

Vinit Loiwal

from Surat, Gujarat

Jul 24, 2018

I am regularly purchasing amul cheese slice and enjoy .
This time when we opened a new pack of 10 slices we were surprised to see that cheese slice had stuck on the plastic and not coming out . it is braking into small pieces but sticky .

Please resolve

Vinit loiwal
Vadodara
[protected]

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I buy Amul taaza milk from a dealer who collects milk packets from a distributor but there is lots of sedimentation at the bottom of the utensil on boiling and even the curd forms a thick creamish bad odour and taste layer on the top-complained about this to Kolkata regional office of Amul but no solution found.
Further it would be better that supplies are done directly by the company and online purchases can be made in Kolkata as well like in Ahmedabad, Delhi, etc
Please get the samples checked and take action against the company -it seems the quality has gone down since last 20-21 months

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Go Green Leader Satish Kumar

from Borsad, Gujarat

Jul 23, 2018

Iam buy 1 kg pack by amul stor near paoineer college ajwa road vadodara. à¤œà¥ˆà¤¸à¥‡ à¤®à¥ˆà¤‚à¤¨à¥‡ à¤ªà¥à¤‡à¤•à¥‡à¤‚à¤— à¤–à¥‹à¤²à¤¾ à¤”à¤° à¤‰à¤¸à¥‡ à¤•à¤¿à¤¯à¤¾ à¤¤à¥‹ à¤‰à¤¸à¤•à¤¾ à¤Ÿà¥‡à¤¸à¥à¤Ÿ à¤•à¥à¤› à¤…à¤œà¥€à¤¬ à¤²à¤—à¤¾ à¤¬à¤¾à¤¦à¤®à¥‡ à¤ªà¤¤à¤¾ à¤šà¤²à¤¾ à¤•à¥€ à¤‰à¤¸à¤•à¥€ à¤¸à¤¾à¤°à¥€ à¤¶à¥à¤—à¤° à¤¸à¥‡à¤£à¥à¤Ÿà¤° à¤®à¤¾à¤ à¤œà¤¾à¤®à¤¾à¤ à¤¹à¥ˆà¥¤ à¤®à¥‡à¤°à¤¾ à¤®à¥‚à¤¡ à¤à¥€ à¥™à¤°à¤¾à¤¬ à¤¹à¥à¤† à¤”à¤° à¤ªà¥ˆà¤¸à¤¾ à¤à¥€ à¤®à¥à¤à¥‡ à¤®à¥‡à¤°à¤¾ à¤ªà¥ˆà¤¸à¤¾ à¤µà¤¾à¤ªà¤¸ à¤šà¤¾à¤¹à¤¿à¤à¥¤ à¤‰à¤¸à¤•à¤¾ à¤«à¥‹à¤Ÿà¥‹ à¤”à¤° à¤µà¥€à¤¡à¤¿à¤¯à¥‹ à¤¸à¤¾à¤¥ à¤®à¥‡à¤‚ à¤¦à¥‡ à¤°à¤¹à¤¾ à¤¹à¥à¥¤

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Address: Mumbai City, Maharashtra, 400025

I have purchased Amul slice cheese from Big Bazaar, Mumbai. I went to replace the following product but was not replaced. They raised my complaint and insisted that the Amul company will call you and replace the product. I haven't got any calls for my complaint. I am bit confused whether to consume the cheese or not. And more confused that who will bear the adverse effects. So please reply me soon as possible before the cheese shelf life expires.

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Address: Kolkata, West Bengal, 700095

I have purchased AMUL GHEE from Grofers Online Shopping app but found the Ghee is nowhere like ghee it is SMELL like vegetable oil and taste is nowhere to ghee.
What to do ..I am feeling cheated and now decided to never purchase AMUL GHEE if COMPLAINT is not resolved.I hope the price paid to for purchase should be refunded or another AMUL ghee packet contains PURE GHEE should be provided in order to restore the image of AMUL brand.

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S

Shakti selot

from Phulpur, Uttar Pradesh

Jul 19, 2018

I am regular consumer of amul products specialy amul gold tetra pack
Today as I opened the pack for giving milk to my little baby a yellow button as shown in photo comes out from the box
What irresponsible it is. If that button goes in my babyâ€™s throat what can be happened no one can imagine
This is very disappointing

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Address: Thane, Maharashtra

Respected sir,
I am Shoaib ansari, I am a distributor of your amul products in Mira road, Thane, Maharashtra.

I am facing a problem because of low quality of packing of your amul milk products..I sell more than 72000 ltr of amul products daily, but form last two months I am facing a problem of leakage in milk packets I have given to return the packets to your supplier but I did not get the same quantity

I have already discuss the same with your supplier officer in Thane MR.TRINDAR PATIL, but I din not get the postive responese.
I always get a less units of products in return

Might be they are doing some fraudulent activity

I request you to give attention on the problem and help to solve the same

Name: Shoaib Ansari
Mob: [protected]
ADD: Mira Road, Thane, Maharashtra
Email: [protected]@gmail.com

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Address: New Delhi, Delhi, 110025

Found fungus in cheese slices for which we registered complaint on 10 MAY 2018(Complaint# 25125) and we were assured that the representative will contact us with in a week to check and resolve the issue but nobody turned up.
Again we call on 21 June 2018 to remind and again we were assured the same but nobody contacted us or turned up this time as well.
We made another call on 04 July 2018 and again the same results.
More than 2 months have passed but no action has been taken yet.
Its just an another reminder before we go to the next level to get out complaint resolved.

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Address: Faridabad, Haryana

Website: Amul

Amul pasturised packed double toned milk in 500 ml pack was purchased (3ltr, 6packet) from local market & one of the packet was showing less volume .It was checked & weighed found 396 GM's.while other packet of 500ml was having 520gm by weight.This type of lapses will reflect negatively on Amul milk reputation in market.Please be careful in future .

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Address: New Delhi, Delhi, 110063

Bought Amul Pure ghee 15 kg tin back month ago, batch no. MAE3401, SAPcode. GHEBP 16.
We are regular user of Amul Pure Ghee, but the ghee brought in this time is totally impure. It has been hard even in the room temperature in the month of June.
Besides above this it has some kind weird small hard balls which is not even melting on tawa easily.
Next thing is it smell's horrible.

The Amul Pure Ghee is not at all pure now. Lot of mixing is going on.

Culprits should be treated under criminal and fraud acts as this will cost us our Health or maybe Life.

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Address: Varanasi, Uttar Pradesh, 221002

I am regular consumer of amul all products but today I was surprised see a yellow button in amul gold pack. As I fill milk in glass of my baby from gold packet suddenly a sound occurs and when I saw hawwww it was yellow button . What irresponsible it is. I was surprised to think that if that milk was given to my little baby then it can block his throat and any misshapening may be done
Very sorry to say that now I have to stop consuming amul products.

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Jul 07, 2018

Updated by Shakti selot I am regular consumer of amul gold but today as i open a pack of amul gold and turned it into glass a yellow button comes out from packet as shown in photo also

Jul 07, 2018

Updated by Shakti selot I am regular consumer of amul products specialy amul gold tetra pack
Today as I opened the pack for giving milk to my little baby a yellow button as shown in photo comes out from the box
What irresponsible it is. If that button goes in my babyâ€™s throat what can be happened no one can imagine
This is very disappointing

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Address: Mumbai City, Maharashtra, 400008

I have already made a complaint a month before ([protected]) regarding spoiled Amul slice cheese which was purchased from Crawford market, 79/80 Veera stores (dealer).
Till date no action has been taken regarding exchange.
Complaint no : 26992.
I have been calling on the above given number many times, bt my Complaint is not getting resolved.

Kindly look into this matter as Early as possible.

Name: Imtiaz Ali
Tel: [protected]
[protected]

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Jagdishvaghela

from Anand, Gujarat

Jul 19, 2018

In our village which name is "VAGHASI" which is nearest to Anand. the milk cooperative society of the village is make fool all farmer whose supply the milk to their for AMUL. They directly take the milk from the farmer and give the probably fat number which is very less from actual one.

S

Shakti selot

from Phulpur, Uttar Pradesh

Jul 19, 2018

I am regular consumer of amul gold but today as i open a pack of amul gold and turned it into glass a yellow button comes out from packet as shown in photo also

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Address: Etawah, Uttar Pradesh, 206001

Website: www.amul.com

There is a amul shop, where the shopkeeper charge 2 rs. Extra for all the products. When i stand against this, he said do whatever you want. And he has not given me any product of applicable mrp.
Please take action against these shop, or cancel their amul license.
They should not charge more than mrp... Its shame to see these kind of cheatings and fraud in our developing country.
Take action against them as soon as possible.

Shop address:
Mainpuri crossing (Choti sabzi mandi) near shiva colony, etawah, uttar pradesh

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Address: Ahmedabad, Gujarat, 380015

We are regular customer of amul cow milk and today we routinely purchased 4 packs of amul cow milk aggregating to 2 liters. The milk was spoiled while getting warm, as is being done routinely by us. We cross checked with our milk vendor and we were told that they have received multiple complaints today from various customers. We would like to get the refund of our money from amul for inferior quality of milk supplied to us today. Please advise.

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Darshak Vaishnav

from Bhopal, Madhya Pradesh

Jun 29, 2018

At vastrapur Amul outlet near Aangan / Aanik appartments, cashless transaction by debit cards are not entertained. Only cash or Amul card is allowed. This is not fair.

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Address: 364710

Some of the amul official stores in gujarat charges one or two rupee extra on the mrp (Maximum retail price) on certain products such as milk packets, butter, cheese and other dairy products. As it is illegal to charge even a single rupee over the mrp, some of the stores as charging two rupees. The company should take care of this and should not give franchise to these type of vendors.

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Address: Rajkot, Gujarat, 360005

'boss colddrinks', b/h wockhardt hospital, rajkot, gujarat is always taking excess 1 rs more over m. R. P., 23 jun 2018 again he had done the same and when i argue with him he just replied "we are not taking directly from amul, we are taking from their retailers. They give us at 10 rs. And we keep it in refrigerator so electricity is also
There. That's why we are taking 1 rupee more".

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Dikshasoni

from Hoshiarpur, Punjab

Jun 29, 2018

We buy a Amul ghee in army canteen vajra, civil shop, jalandhar, punjab.our complaint is that ur Amul ghee are mixing with some chemical. That are not pure ghee so I request to u that please take action soon in this topic...

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Address: Pune, Maharashtra

I have purchased cheese cube packets of 8 twice from dmart, destination centre, nanded city, pune and both time i observed that it's too too much salty than regular... When i bought it from another store, it was normal... So i have a doubt either the quality o[censored]r product is bad or smart is selling duplicate amul products to us which ia hazardous to. Our health... I am not able to upload the photos of the packet but i will give the details
Batch no kfm 1236
Pkd on 03 may 18 18:02:16
On both the packets, these details are same
Lic no. Is [protected]
Hope to get a positive action from ur side

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Address: Sonitpur, Assam

The amul kadhai dudh that i purchased from a shop near cole park, tezpur, assam, india on 3/6/18, 6:30 pm was so much bitter in taste that i could not consume it. I have been a great fan of amul kool so i decided to give amul kadhai dudh a try. My first experience regarding amul kadhai dudh was horrible... Photo of the bottle probably showing batch no. Is attached herewith...

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AtulMehta

from Mumbai, Maharashtra

Jun 22, 2018

Hello

I regretfully inform you that I have purchased 2 kg amul ghee and found mixing and badly taste since we have been using product since 10years.

Regards
AtulMehta
[protected]

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Address: 735202

Website: Banarhat

This cream doesn't get whipped properly, also complained around 4 times but no response yet it's one month it is also tasteless first complained registered on 26th may but no response as i said then 2nd complain registered on 14 th june but it was just like that no response pardon enquired on seventeen june then they asked for two days so that they can take an action. Again complained today that is 21 june.. But yet no response and asked for two days.. This is last complain ivam registering if no action is taken then i will complain to consumer forum..

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Sakib Ali (ansari)

from Gurgaon, Haryana

Jun 22, 2018

Wrong item

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Address: Ghaziabad, Uttar Pradesh, 201014

Milk packets date has been erased on 4/10 packets supplied today (21 june)

Notably markings for today are at top but in tampered packet use by markings can be just sighted at bottom.

Second pic shows tampered packet.

Purchased from balaji store, rail vihar, ghaziabad 201014
Phone nos. Of shop - â€[protected]â€¬; â€[protected]â€¬; â€+[protected]â€¬

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Date of incident : 11.06.2018
Order No. [protected]

Description : I bought 3 Pack of Cow Milk 500ml along with 1 Tea Special Milk Pack of 1 Litre through Amul Online App. Its was ordered on dated 11.06.2018 at morning through online app & as per online, time slot of delivery was between 1-4pm on 11.06.2018, but the same was delivered on 11.06.2018 @ 5.39 PM in bad condition. Photograph attached.

I immediately complain for the same through phone as well as through mail on 11.06.2018. Even after no. of reminders, there is no response of my mail nor any further communication from the co. Today I have again Followup at customer care & have sent a reminder mail for the same issue.

kindly help to replace or refund against the same.

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Timan jain

from Gurgaon, Haryana

Jun 21, 2018

I purchase amul 1kg ghee from general store . It is very poor in quality . I call customer care no. But no reply from there.
Timan jain/ mobile no.- [protected]
Address - k-19A house no. 231 sangam vihar new delhi 110080

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Address: 382010

Dear sir,
I am residing in Gandhinagar, Gujarat . Some of the shop owners, who are getting AMUL milk from your service vehicles are selling the same at higher rate than the MRP. It is grave concern for us, the customers who are looking for a good support from the reputed firm AMUL.
In view of the above, I kindly request you to look into this matter and help the consumer to get your products at the correct MRP rate.

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