Amul / Gcmmf — ghee of amul purchased from big basket

Address:

New Delhi, Delhi, 110018

I purchased Amul ghee from BigBasket on 30th Nov 2019. The ghee texture was suspicious to me as in Delhi when the temperature was touching 10 degrees C, the ghee was at its melting state just like refined oil. Hence I raised a complaint at the Amul 'Talk to us' portal. Two men from Amul came on 4th Dec 2019 to my place and took that ghee box and told me that they will replace it and let me know the result that what was in that ghee box because they also suspected something wrong.
I tried contacting that person today but he has blocked my number. And I didn't even get the replacement or the test results. I have the sample of the ghee with me even now.