BigBasket.com Customer Care
Innovative Retail Concepts Pvt. Ltd.
Customer satisfaction rating: 5%
Submit a Complaint
368
COMPLAINTS

BigBasket.com Customer Care

Innovative Retail Concepts Pvt. Ltd.

TwitterFacebookGoogle+
Address
No. 7, Service Road
Bangalore
Bangalore District
Karnataka
India - 560071
Landmarks:Above HDFC Bank
Off 100 Feet Road Indiranagar

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 123 1000  [Coimbatore]
up
118
down
141
1860 123 1000  [Bangalore]
up
118
down
141
1860 123 1000  [Hyderabad]
up
118
down
141
1860 123 1000  [Mumbai]
up
118
down
141
up
118
down
141
1860 123 1000  [Chennai]
up
118
down
141
1860 123 1000  [Delhi NCR]
up
118
down
141
1860 123 1000  [Mysore]
up
118
down
141
1860 123 1000  [Madurai]
up
118
down
141
1860 123 1000  [Bhopal]
up
118
down
141
1860 123 1000  [Chandigarh Tricity]
up
118
down
141
1860 123 1000  [Ahmedabad Gandhinagar]
up
118
down
141
1860 123 1000  [Nashik]
up
118
down
141
1860 123 1000  [Vadodara]
up
118
down
141
1860 123 1000  [Lucknow Kanpur]
up
118
down
141
1860 123 1000  [Visakhapatnam]
up
118
down
141
up
118
down
141
1860 123 1000  [Nagpur]
up
118
down
141
up
118
down
141
1860 123 1000  [Vijayawada Guntur]
up
118
down
141

Additional info
Bangalore
No. 7, Service Road, Off 100 Feet Road Indiranagar, Above HDFC Bank, Bangalore, Karnataka 560071
Toll-Free: 1860-123-1000

Hyderabad
Plot No. 7-63, New No. 11-6-2028, Phase II, S.V. Co-Operative Industrial Estate, Kukatpally, RR Dist., Secunderabad 500037
Toll-Free: 1860-123-1000

Mumbai
Gala No. 3, 4, 5, 6, Krishna Mill Compound, Sonapur lane, Off LBS Marg, Bhandup West, Mumbai 400078
Toll-Free: 1860-123-1000

Pune
Sr No. 139, Jadhav Wasti, Ashok Nagar Road, Thathawade, Pune 411033
Toll-Free: 1860-123-1000

Chennai
92/1, Noombal Main Road, Noombal Village, Vanagaram, Chennai 600077
Toll-Free: 1860-123-1000

Delhi-NCR
Khasra No. 147/1-2-3, Village Bamnoli, Sector 28, Dwarka, New Delhi 110061
Toll-Free: 1860-123-1000

Mysore
Plot No. 104, Shed No-1/3, KRS Road, Metagalli Industrial Area, Mysore 570016
Toll-Free: 1860-123-1000

Madurai
Door No. 427 Aadithya Industrial Park, Nedungulam Main Road, Sivigangai District, Puliyur 625009
Toll-Free: 1860-123-1000

Coimbatore
Warehouse Number 1, Harrisons Malayalam Limited, Thondamuthur Road, Vedapatti Post, Coimbatore 641007
Toll-Free: 1860-123-1000

Vijayawada-Guntur
H. No. 4-88/2, Rs No. 207-1 To 207-3, RAB Estates, Gangoor Road, Gangoor Village Panchayat, Penamaluru, Mandal, Krishna District, Gangoor 521139
Toll-Free: 1860-123-1000

Ahmedabad-Gandhinagar
476/1, New Ahmedabad Estate, Opp. to Intas Pharma, Moraiya, Ahmedabad 382213
Toll-Free: 1860-123-1000

Nashik
Gat No. 142, Jaulke, Dindori, Mumbai Agra Highway, Opp. to Nandini Aggarbatti, Nashik 422206
Toll-Free: 1860-123-1000

Vadodara
3A/3B Kamdhenu Industrial Estate, Near Ranoli Railway Crossing, Ranoli, Vadodara 391350
Toll-Free: 1860-123-1000

Lucknow-Kanpur
Ashoka Warehousing Complex, Khasra No. 113, Navikot Nandana, Bakshi Ka Talab, Sitapur Road, Lucknow 226021
Toll-Free: 1860-123-1000

Visakhapatnam
UTPL Campus, Ware House No. 1, Survey No. 35, 38, 39.in IDA, Block A, Mindi Village, Gajuwaka, Visakhapatnam 530012
Toll-Free: 1860-123-1000

Surat
172+173/1, Icchapor Industrial Estate, B/H Nanavati Toyota Showroom, Opp. ONGC, Surat 394510
Toll-Free: 1860-123-1000

Nagpur
347/2, Amravati Road, Nr. Toll Naka, Opp. Paul Petrol Pump, Gondkhairi, Tal – Kamleshwar, Nagpur 411501
Toll-Free: 1860-123-1000

Patna
Shalimar Cold Storage Campus, Gate No. 3, NH 30 Bypass Road, Anisabad, Near Sinchai Bhawan, Patna 800002
Toll-Free: 1860-123-1000

Chandigarh Tricity
Khewat Khatoni No. 82/91, Village Sarkapra, Po-Chunni Kalan, Tehsil - Bassi Pathana, Distric-Fatehgarh Sahib, Punjab 140307
Toll-Free: 1860-123-1000

Bhopal
C/O Shubham Warehouse, Khasra No. 8/1, Gram - Rapadiya, Katara Hills, Near Bypass, Bhopal 462026
Toll-Free: 1860-123-1000

View More Information...

Customer satisfaction rating
5%
Complaints
368
Pending
0
Resolved
20
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon07:00 am - 10:00 pm
Tue07:00 am - 10:00 pm
Wed07:00 am - 10:00 pm
Thu07:00 am - 10:00 pm
Fri07:00 am - 10:00 pm
Sat07:00 am - 10:00 pm
Sun07:00 am - 10:00 pm

BigBasket.com related photos (81)

BigBasket.com Complaints & Reviews

Sort by:

Bigbasket.com — payment regarding

 Azizurrehman shaikh on Jan 20, 2018
Mera naam azizur rehman shaikh hai. Mai bandra hub mai second shift mai van boy ki post par thaa, muje kaam chore 1month 15days hochuke hai par ab tak meri payment nahi aayi. Mujse bandrahub me admin (Akshy nalavre), bandra hub ke manager (Abrar sir) aur hr (Sarina mam) be kaha thaa teri 17days ki payment january month mai aajayegi par abtak nahi aayi. Muje har roj yahi kaha jata hai kal take aa jayegi par abtak salary nahi aayi...
Complaint comments  Read comments Complaint category Business & Finances

Bigbasket.com — cashback communication unclear, big basket does not want to resolve

 Prakash Peedikayil on Jan 18, 2018
The code used to get a paytm cashback was not clear on where the code had to be inputted in order to get the cashback. It just said use at checkout but whether to be used on the big basket app or on the paytm app was not clear. Finally i spent the money with big basket unable to use the code. When i called customer service to complain about this, they said they were very sorry but could not resolve this. As a merchant who is offering the cashback and when all criteria's were met, i think a merchant should have means of resolving such issues....
Complaint comments  Read comments Complaint category Food

Bigbasket.com — not receiving the placed order

 Milan Sanghavi on Jan 15, 2018
Big basket delivery boy subhash shankar and customer care boy vijraj

I feel very pity to inform this. This is not the first time i have faced this issue with big basket.

Both people are not able to resolve order placed issues.

They have changed time slots but still not placed my order

Today, end of the day, you are not able to resolved my issue so i can complaint in the consumer department......
Complaint comments  Read comments Complaint category Food

Bigbasket.com — order placed issue

 shreyansh14 on Jan 8, 2018
Big basket delivery boy subhash shankar and customer care boy vijraj

I feel very pity to inform this. This is not the first time i have faced this issue with big basket.

Both people are not able to resolve order placed issues.

They have changed time slots but still not placed my order

Today, end of the day, you are not able to resolved my issue so i can complaint in the consumer department....
Complaint comments  Read comments [1]Complaint category Products & Services

Bigbasket.com — order no - blkfvo-38509876-281217

 noor malik on Dec 30, 2017
Dear bigbasket, i had heard through various sources that the delivery from bigbasket is good and the products delivered are fresh. However, to my disappointment my delivery order no blkfvo[protected], was delivered in time but the ice cream buckets delviered were half empty and the manufacture date was may 2017. How can a fresh item like ice cream delivery on 29.12.2017 was produced in may 2017??? 7 months...

Please take necessary action, else me any my family shall never ever order any item from bigbasket...
Complaint comments  Read comments Complaint category Department Stores

Bigbasket.com — non receipt of item ordered and paid for

 Lalramthanga Tochhawng on Dec 26, 2017
I am a regular with big basket. I loved to transact and scored their service a stellar rating as i ordered (On 24/12/2017) my most recent delivery request of christmas cake and some sweet and puffs for the folks housekeeping my bunglow in our absence in jubilee hills, hyderabad, telengana. Out of the three items ordered the puff order was cancelled due to unavailability (Very un-bb like, normally 'out of stock' is indicated); the packet of tiffany toffee arrived on 25th dec'17 around the later part of the expected delivery schedule (5-7:30pm). The christmas cake has not been delivered till now
Complaint comments  Read comments Complaint category Food

Bigbasket.com — big basket delivered me rotten eggs last week [Resolved]

 chat2amit on Dec 24, 2017
Last weeks it was eggs tray on discount and I placed Bigbasket order for eggs tray...but to my shock, rotten eggs weer delivered by bigbasket..
See picture attached.

I need advice on how can I take this serious issue to Indian Govt or food authorities..

I will never shop from bigbasket...they do not do any quality check.

It could have been lethal for my health..
But i saw it and threw all eggs to waste...
Complaint comments  Read comments [1]Complaint category Online Shopping

Bigbasket.com — payment error and rude customer care

 Thakkali Chutney on Dec 24, 2017
Order number -
Mbo[protected]
Mbo[protected]

Both of the above mentioned orders, i had initiated the payment through paytm and the amount was credited in paytm, post that in bigbasekt page, i get an error saying 'your payment was not successful '.

When i requested customer care to check, they say, they cannot do anything about it.

I have ended up paying twice for the same orders for no reason....
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — amount not refunded even after two months

 Kasiviswanathan Ramanathan on Dec 24, 2017
I have purchased grocery through big basket on last week of october 2017 for which extra amount 942 was charged on my bill which was not yet refunded even after raising customer complaint ticket no:[protected]
Multiple remainder emails were sent and they cheated saying amount will be refunded. Not replying to email any more. It’s been already two months and still amount not refunded. Need to get my amount refunded at the earliest...
Complaint comments  Read comments [1]Complaint category Online Shopping

Bigbasket.com — avocado bad quality fruit

 Sudhir K Bhatia on Dec 20, 2017
Avocado fruits supplied is not of good quality.
Not suitable for eating.

Pls arrange to send fresh fruit or send us the refund.
Awaiting your response
Sudhir kumar
A-1/12, rana pratap bagh, delhi-110007
[protected]...
Complaint comments  Read comments Complaint category Food

Big Basket — didn't receive cashback from paytm as per your scheme

 Daljeet Singh wadhwa on Dec 12, 2017
Hlo bigbasket I didn't received cashback from pytm .As per your scheme I can shopping Rs 1546 and get Rs150 cashback via pytm .I can remind you at least 8, 9 times but didn't solve my problem. I can shopping 30 Nov 2017 at 11:55 completed.your reprsentive says Ke aapka cashback as jyga pytm Ka issue chal RHA h don't worry aapka cashback as jyga .I am very dissatisfied .so solve my problem. I sure from bigbisket did solve my problem.Thanks...
Complaint comments  Read comments Complaint category Other

Bigbasket.com — delivery service and call center service

 momofairy on Dec 6, 2017
My order mnoo[protected] on 5th dec

I ordered on 18:20 with service promised to deliver within 3 hours,and at 20:29 i missed one call from the call center,i thought maybe my delivery reached then i came to my gate immediately on 20:30,but no one there at my gate,and my order was canceled by bb side. I then called back,bb person online told me the delivery boy was at my gate but couldn't contact with me so they cancel my order. But it was a lie because i have gate security of my own they told me no one ever visited my house. And i didn't get any call from the delivery...
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — duck egg/lettuce/loloroso/banana stem

 ajimi on Dec 3, 2017
Hi..
The duck egg which i received in my last order is old and spoiled.. I had to through it.. As it had a bad smell.. So cant claim for a return...
Last time also i had complained and sent a feed back. That the leaf (Lettuce, loloroso) item and banana stem which i received were not fresh.. But did not receive a reply from your side..
Hope this time something happens...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — forcefully refunded and then refund not made till date

 nilotpalg on Nov 30, 2017
Rs 1586 paid thru debit card for bb items on nov 25, 2017.
Customer id mnofvo[protected].
Amount debited from my axis bank 25/11/2017.
Due to wrong application of discount scheme by bb it cancels my transaction. Promises refund in 24 hours.
Rs 1586 i paid is neither in my bb wallet nor in my bank account till date, 30 november2017.
Not even a sms from bb on the refund and timeline till date.
My mail to customer care have also not been addressed....
Complaint comments  Read comments [2]Complaint category Food

Bigbasket.com — amount deducted but payment not done

 Roy Aankhi on Nov 29, 2017
I placed order on 17nov17 and on delivery card swiped twice but payment not done. 1250 amount deducted but not credited in bank account. Its been 12 days stil no reversal done. Mailed to customer care but no response received. I am a regular customer and this kind of response is not acceptable..
Big basket is cheating its regular customers.
Kindly check at your end and get my amount back....
Complaint comments  Read comments [2]Complaint category Online Shopping

Bigbasket.com — account deactivated

 bharat84 on Nov 29, 2017
My account got deactivated on big basket site not sure why and how.
I have balance in there for 500 buck and customer care seems to be ignoring request for account activation nor they are giving any proper reply.

I need my account balance back, if they have no intentions of activating my account again.

I have raised the concern ticket#[protected] and email id : bharat.co@gmail.com on bigbasket but no closure response. It's been two months now....
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — eggs

 Devu Vamsi on Nov 28, 2017
I received a pack of 10 fake plastics eggs named fresho eggs packed by tanuj roshi poultry and delivered by bigbasket. The egg shell after boiling feels sticky and the inner lining of egg is so visible and hard which gives me a feel of plastic on touching. The yolk too is not properly slicing and gets to the corner of egg after boiling it and there is no odour i can smell from egg.

Order no. :dx-mdo[protected]
Invoice no: mdi[protected]...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — amount not refunded

 Bhindu on Nov 9, 2017
I had placed an order on october 28. The order number is - wco[protected]. However i received the stuff but the amount of rs.666/- has been deducted twice. I got a reply from big basket saying i ll be getting the refund amount with in 7-8 business days. But still now i haven't received the amount not a reply from big basket. Kindly let me know the status....
Complaint comments  Read comments Complaint category Banks

Bigbasket.com — wrong delivery of product

 NavneetJain2001 on Nov 7, 2017
Bigbasket delivered wrong product to me in my last order on 27-oct-17.

I requested delivery boy to deliver next day and he denied.

Then i had to purchase product outside in market at other store. I had to pay extra money for the same.

I have done escalation to bb but no resolution yet. Very poor customer service.

I need compensation for non delivered product. Pls help...
Complaint comments  Read comments Complaint category Other

Bigbasket.com — delivery service

 Ritz93 on Nov 3, 2017
3.11.17
We ordered fruits online. On COD.
But, due to some issue, did not have cash when the items reached.
When asked for online payment, the delivery guy refused.
He was told that will get money from someone. brought 500rs note.
Then he said that he did not have change, so wanted me to run again to get change.
When I refused, he asked me to pay online!!
If Online was available, why did he waste my time and energy, specially when I was down with fever....
Complaint comments  Read comments Complaint category Food

Recently Discussed

11 days ago
Bigbasket.com
order placed issue
13 days ago
Bigbasket.com
big basket delivered me rotten eggs last week
19 days ago
Bigbasket.com
amount not refunded even after two months
Bigbasket.com
forcefully refunded and then refund not made till date
Bigbasket.com
amount deducted but payment not done

Featured Complaints

www.bdomains.com