BigBasket.com Customer Care
Innovative Retail Concepts Pvt. Ltd.
Customer satisfaction rating: 19%
Submit a Complaint
534
COMPLAINTS

BigBasket.com Customer Care

Innovative Retail Concepts Pvt. Ltd.

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Address
No. 7, Service Road
Bangalore
Bangalore District
Karnataka
India - 560071
Landmarks:Above HDFC Bank
Off 100 Feet Road Indiranagar

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 123 1000  [Coimbatore]
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1860 123 1000  [Bangalore]
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1860 123 1000  [Hyderabad]
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1860 123 1000  [Mumbai]
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1860 123 1000  [Chennai]
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1860 123 1000  [Delhi NCR]
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1860 123 1000  [Mysore]
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1860 123 1000  [Madurai]
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1860 123 1000  [Bhopal]
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1860 123 1000  [Chandigarh Tricity]
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1860 123 1000  [Ahmedabad Gandhinagar]
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1860 123 1000  [Nashik]
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1860 123 1000  [Vadodara]
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1860 123 1000  [Lucknow Kanpur]
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1860 123 1000  [Visakhapatnam]
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1860 123 1000  [Nagpur]
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1860 123 1000  [Vijayawada Guntur]
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Additional info
Bangalore
No. 7, Service Road, Off 100 Feet Road Indiranagar, Above HDFC Bank, Bangalore, Karnataka 560071
Toll-Free: 1860-123-1000

Hyderabad
Plot No. 7-63, New No. 11-6-2028, Phase II, S.V. Co-Operative Industrial Estate, Kukatpally, RR Dist., Secunderabad 500037
Toll-Free: 1860-123-1000

Mumbai
Gala No. 3, 4, 5, 6, Krishna Mill Compound, Sonapur lane, Off LBS Marg, Bhandup West, Mumbai 400078
Toll-Free: 1860-123-1000

Pune
Sr No. 139, Jadhav Wasti, Ashok Nagar Road, Thathawade, Pune 411033
Toll-Free: 1860-123-1000

Chennai
92/1, Noombal Main Road, Noombal Village, Vanagaram, Chennai 600077
Toll-Free: 1860-123-1000

Delhi-NCR
Khasra No. 147/1-2-3, Village Bamnoli, Sector 28, Dwarka, New Delhi 110061
Toll-Free: 1860-123-1000

Mysore
Plot No. 104, Shed No-1/3, KRS Road, Metagalli Industrial Area, Mysore 570016
Toll-Free: 1860-123-1000

Madurai
Door No. 427 Aadithya Industrial Park, Nedungulam Main Road, Sivigangai District, Puliyur 625009
Toll-Free: 1860-123-1000

Coimbatore
Warehouse Number 1, Harrisons Malayalam Limited, Thondamuthur Road, Vedapatti Post, Coimbatore 641007
Toll-Free: 1860-123-1000

Vijayawada-Guntur
H. No. 4-88/2, Rs No. 207-1 To 207-3, RAB Estates, Gangoor Road, Gangoor Village Panchayat, Penamaluru, Mandal, Krishna District, Gangoor 521139
Toll-Free: 1860-123-1000

Ahmedabad-Gandhinagar
476/1, New Ahmedabad Estate, Opp. to Intas Pharma, Moraiya, Ahmedabad 382213
Toll-Free: 1860-123-1000

Nashik
Gat No. 142, Jaulke, Dindori, Mumbai Agra Highway, Opp. to Nandini Aggarbatti, Nashik 422206
Toll-Free: 1860-123-1000

Vadodara
3A/3B Kamdhenu Industrial Estate, Near Ranoli Railway Crossing, Ranoli, Vadodara 391350
Toll-Free: 1860-123-1000

Lucknow-Kanpur
Ashoka Warehousing Complex, Khasra No. 113, Navikot Nandana, Bakshi Ka Talab, Sitapur Road, Lucknow 226021
Toll-Free: 1860-123-1000

Visakhapatnam
UTPL Campus, Ware House No. 1, Survey No. 35, 38, 39.in IDA, Block A, Mindi Village, Gajuwaka, Visakhapatnam 530012
Toll-Free: 1860-123-1000

Surat
172+173/1, Icchapor Industrial Estate, B/H Nanavati Toyota Showroom, Opp. ONGC, Surat 394510
Toll-Free: 1860-123-1000

Nagpur
347/2, Amravati Road, Nr. Toll Naka, Opp. Paul Petrol Pump, Gondkhairi, Tal – Kamleshwar, Nagpur 411501
Toll-Free: 1860-123-1000

Patna
Shalimar Cold Storage Campus, Gate No. 3, NH 30 Bypass Road, Anisabad, Near Sinchai Bhawan, Patna 800002
Toll-Free: 1860-123-1000

Chandigarh Tricity
Khewat Khatoni No. 82/91, Village Sarkapra, Po-Chunni Kalan, Tehsil - Bassi Pathana, Distric-Fatehgarh Sahib, Punjab 140307
Toll-Free: 1860-123-1000

Bhopal
C/O Shubham Warehouse, Khasra No. 8/1, Gram - Rapadiya, Katara Hills, Near Bypass, Bhopal 462026
Toll-Free: 1860-123-1000

View More Information...

Customer satisfaction rating
19%
Complaints
534
Pending
0
Resolved
96
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon07:00 am - 10:00 pm
Tue07:00 am - 10:00 pm
Wed07:00 am - 10:00 pm
Thu07:00 am - 10:00 pm
Fri07:00 am - 10:00 pm
Sat07:00 am - 10:00 pm
Sun07:00 am - 10:00 pm

BigBasket.com related photos (121)

BigBasket.com Complaints & Reviews

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Bigbasket.com — amount was debited from my account but order was not successful

 palakgupta on Jan 19, 2019
I have orders items from Big Basket having cumulative sum of Rs. 1028 the payment channel was via Airtel Payments bank. The amount was debited from my account and the transaction was done successfully from Airtel side too because the offer money of Rs. 100 was credited to my Airtel wallet but the transaction was not successful from Big Basket side and since after this incident I am continuously complaining to Big Basket Customer Care and every time I am getting the response that my complained is registered and the amount will be credited to my account within 8 to 9 days and yet I didn't got anything...
Complaint comments  Read comments Complaint category Home & Garden

Bigbasket.com — delivery person rude and slot changed without permission

 Farha Ambreen on Jan 18, 2019
I am a regular customer to big basket and to my utter disappointment the delivery person was very rude and his behaviour was irrational.

I opted sodexo for my order and the delivery slot I chose was 7:30-10pm. The delivery person was on my door step at 7:25 wherein that punctuality is not required in standard delivery when they don't show this punctuality in 90mins straight delivery.

My father in law spoke to me and I conveyed I am driving and will be there in 15 minutes. Please ask the delivery guy to wait for 15 mins. As I was driving it is common sense I will not...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Bigbasket.com — offer not honoured neither refund made

 Raj_Yahoo on Jan 16, 2019
As per the citibank offer i place an order of rs 2600.. Realized the cash back offer was not reflecting even though it was in place. I requested for the cancellation and refund. Now the refund has moved back to big based wallet and they are saying it would take 7 to 10 working days to put back to source account my citibank account. This has already related twice and vague excuses are being given instead of the refund. On top of this long waiting and explanation on the phones an addition expense of rs 50 every time. My recommendation if cheating is the business please be careful with these kind of...
Complaint comments  Read comments Complaint category Products & Services

Bigbasket.com — double payment taken by bigbasket - order number a-mnoo-67017732-060119

 neetimathur21 on Jan 11, 2019
Dear big basket team,

This is regarding my order number a-mnoo[protected] of inr 200/-.

I made the payment via my sodexo card of inr 200/-. Please find enclosed confirmation of the same. Also, in your application, it's reflecting that payment was made by food coupon.

In spite of making at least 6-7 calls to the call centre, money paid was not showing to the delivery boy.

So, i had to pay inr 200/- cash to the delivery boy also.

Big basket has collected double payment from me. Such kind of bad service and inconvenience...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — coloured/dyed strawberries

 anupama v on Jan 9, 2019
I had ordered strawberry from bigbasket from fresho brand which claims to be 100% organic.
When i dipped those strawberries in hot water, it started leavinv red colour. This is highly unacceptable for a brand claiming organic products to fool customers by selling such items. They should stop selling this immediately as it can totally harm customers health and even fetus health in case of prgenant customers...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — i have ordered grocery containing vegetables etc for rs 1904 on sunday morning by adding extra amount for fast delivery but still no delivery of order

 Jayant Jagdish Pattalwar on Jan 8, 2019
On sunday morning i have ordered grocery on big basket application. It contains vegetables etc. For rs 1904 by adding extra service for fast delivery but still tuesday i am not getting delivery of product. Big basket cancelled all delivery without any prior information. Also when call to customer care on banglore office number [protected] every time they assured of delivery on given time slot. But they cancelled everytime without any prior information. I want my total money back....
Complaint comments  Read comments Complaint category Products & Services

Bigbasket.com — complete ordered not delivered and no refund of remaining items

 Upendrav on Jan 6, 2019
I was ordered some 17 different groceries item from big basket daily but they have delivered only 10 item.& no bill given after delivery. When i am contact via messenger they was refund only 1 item payment after that i was calling on via phone they was not picking my call. No gentle response from big basket daily. Please help me what can i do. Thanks you...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — increase in the price of the product and food coupons

 Rekha_s on Jan 4, 2019
Hello my name is rekha shetty, i was suppose to get the combo of onion tomato and potato of 1 kg each at a price of 52.75 rupees which was later increased up to rupees 80.92. This was not the price that i wanted to purchase it.
Secondly, sodexo meal pass works for all the food product whether it is a local food product or a branded food product. It's the first that i have come across yesterday that it does not work on the branded products like parle and nestle.
The quantity of the products that we bought of the particular brands were not summing up to the cash that they took of 100...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — order not delivered and cancelled

 kanum on Jan 2, 2019
I had placed an order for the time slot between 5 pm to 7:30 pm on 31 december 2018. I was told by the customer care that my order is running late and will be delivered by 9.20 pm. Then i received a call from delivery person that there is some problem with vehicle and will not be able to deliver the order and will deliver in first slot the next day. After few minutes a got another call from big basket customer person that your order will be cancelled it will not be delivered in morning slots on next day and he hang the call. Then i received an email from big basket that my order was cancelled because...
Complaint comments  Read comments [1]Complaint category Food

Bigbasket.com — order not delivered even after 2 days of ordering

 Roshinicshetty on Dec 22, 2018
Sir/ madam,
I'm roshini shetty, i had ordered from bigbasket on 20/12/2018 and it was supposed to be delivered on 21/12/2018 but it got automatically rescheduled to 22/12/2018; i spoke to the customer care after it got rescheduled but they informed me that since i hadn't picked up the call, so it was rescheduled, so i provided an alternate number and asked them to ring the bell if i don't pick up the call. Today at 7.30 pm to 10 pm was the delivery slot but they again rescheduled it to 23/12/2018 for no reason.
I don't wish to order again from bigbasket and am simply not happy with...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — cashback not received for first order

 lavanyalavanya on Dec 19, 2018
First Order ID: BVZFO[protected] discount not received and when mailed to customer service got different answers from them.

For my first mail no reply, for second mail they said no coupon applied, third mail sodex meal and ticket restaurent not applicable and fourth mail paid through rupay card so offer not applicable and for fifth mail the order not eligible for discount, and for fifth mail as per our records, we notice that the voucher code was applied to the failed transaction and not on the successful transaction....
Complaint comments  Read comments [1]Complaint category Online Shopping

Bigbasket.com — cashback issues

 Sonunayan on Dec 18, 2018
Bigbasket pe airtel payment karne se 100 rs ka cashback ko bataya jaa rha hai 800 rs ki shopping pe maine kiya v pay v airtel payment se kiya but mera 100 rs ka cashback nahi mila ye fraud hua h mere sath agar cashback dene k liye bola gaya tou mila q nahi agr is tarah ka problem fave hoga tou kaise kare online payment pe plz mujhe kuch nhi chahiye mujhe rules k according mujhe mera cashback chhaiye...
Complaint comments  Read comments Complaint category Other

Bigbasket.com — a simple basket of fruits not home delivered in market filled, fruit rich area of chennai.

 radhasesha3 on Dec 13, 2018
I have ordered a fruit basket thinking it would be a novel idea to deliver online to my daughter celebrating her birthday and sister celebrating wedding anniversary. I have mentioned it as a gift wrap in my order itself online. It had to be delivered on 12/12/18. To my dismay big basket could till date...13/12/2018 10.40pm have not delivered a basket of fruit ordered on line on 11/12/18 with full details that it's a gift for birthday and a wedding anniversary for some one else in the same house.
.. Very dissappoiting and bad experience. Worst, a happy moment ought have to be has become embarrassing...
Complaint comments  Read comments [1]Complaint category Food

Bigbasket.com — account inactive money stuck rs.9000

 javedkumar on Dec 13, 2018
We ordered products from all of our family numbers and delivered them at my place. Now my accounts are inactive and all of them are having 1000 rs in bb wallet credited by us.in total there ismore than 9000rs. Please help us out as this is the money that we have for this month's grocery expenditure and if we do not get it back then we will be in grave problem. We will assure you to not repeat such kind of thing in future...
Complaint comments  Read comments [1]Complaint category Food

Bigbasket.com — cello flask

 Akash Sharm on Dec 3, 2018
You are cheating people with wrong items and fraud price. I must go to consumer court for this. My order number is mnovo[protected] and i have received a water bottle in rupees 609 and when i checked mrp on bottle it is 450 and one more thing 609 is your discounted price after 40% off. And your mrp on site is 1036 which i more than double of the original mrp....
Complaint comments  Read comments [1]Complaint category Department Stores

Bigbasket.com — order not delivered in slot

 subhajit roypratihar on Dec 3, 2018
My delivery was scheduled between 7:30 pm to 10:100pm. Delivery boy did turned up to my address. Date 3dec2018.

By 11:00 pm i got mail from big basket that delivery slot is changed to next date.

To my outer dis belief i found that reason is i am not available. Though i wasted my whole evening for them.

They did not even give me a call. How they can decide this by them self.
How big basket can automatically change the timings on their own.

This happens only in india. They got customers now they can play with anyone.

Shame...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — received delivery confirmation msg, but products not delivered

 Mahindrakar686 on Dec 3, 2018
I placed am order for 14 items on the 1st of dec 2018. I was given a delivery slot of 8 to 10:30 pm on 2nd dec. I received a message that the order was delivered at 10:35 pm on the 2nd of dec. But i did not get any delivery... When i called bigbasket, i was promised a call back next morning at 9. I waited and nobody called. I called customer service again. They again promised a call back within 30 mins, unsurprisingly no one called... I again reached out to their customer service and they gave another escalation and call back promise. My order number is : mmvo[protected]....
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — misconduct by delivery boy

 mj m3 on Nov 26, 2018
It is very concerning to see how big basket is screening their employees. I would like to narrate an incident which occurred in our society nitesh forest hills and flushing meadows apartment, seegehalli, bangalore.

A delivery boy named chethan came for delivery at one of our flats. He entered the premises at 6:35 pm and took wrong entry which has signage saying no entry and when the security asked him to go through the right way he said, "who are you to ask me, do you know who i am, come outside and i will show you" and started cursing the poor guard, grabbed him by the collar and...
Complaint comments  Read comments [1]Complaint category Food

Bigbasket.com — some items were not delivered and I was forced to pay the entire amount

 Niteesha Adapa on Nov 16, 2018
BHO[protected] order id contains 14 items worth rs 1410rs in which 5 items worth rs were missing 628 rs . the delivery boys and the store manager of the concerned area were very rude and they made a scene in front of my building to make the complete payment for the order including the missing items. i want to lodge a complaint against the local store manager for not doing his duty properly and harassing on the phone for making the false payment and also on the delivery boys for being rude and disturbing me with their phone calls repeatedly....
Complaint comments  Read comments [1]Complaint category Products & Services

Bigbasket.com — get faulty food product

 chirag malvankar on Nov 10, 2018
Dear sir/madam

I am purchasing grocery from big basket on 6 th of november 2018..in that grocery list i am ordering 30 nos egg tray from the bigbasket..in that un opened tray i found lots of insect worms.. Its also smells very bad..

Then i am rise a complaint on their customer care about the faulty product... But they just suggest me that take a pics and dispose the un opened tray box.. Their team will be contact me an half an hour and tell me that they refund me my money. But who is the responsible for that fault. They are playing with our lives.

It...
Complaint comments  Read comments Complaint category Food

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