BigBasket.com Customer Care
Innovative Retail Concepts Pvt. Ltd.
Customer satisfaction rating: 5%
Submit a Complaint
401
COMPLAINTS

BigBasket.com Customer Care

Innovative Retail Concepts Pvt. Ltd.

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Address
No. 7, Service Road
Bangalore
Bangalore District
Karnataka
India - 560071
Landmarks:Above HDFC Bank
Off 100 Feet Road Indiranagar

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 123 1000  [Coimbatore]
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1860 123 1000  [Bangalore]
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1860 123 1000  [Hyderabad]
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138
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157
1860 123 1000  [Mumbai]
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138
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157
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1860 123 1000  [Chennai]
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138
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157
1860 123 1000  [Delhi NCR]
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1860 123 1000  [Mysore]
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138
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157
1860 123 1000  [Madurai]
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138
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157
1860 123 1000  [Bhopal]
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1860 123 1000  [Chandigarh Tricity]
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1860 123 1000  [Ahmedabad Gandhinagar]
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1860 123 1000  [Nashik]
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1860 123 1000  [Vadodara]
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1860 123 1000  [Lucknow Kanpur]
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1860 123 1000  [Visakhapatnam]
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1860 123 1000  [Nagpur]
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1860 123 1000  [Vijayawada Guntur]
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Additional info
Bangalore
No. 7, Service Road, Off 100 Feet Road Indiranagar, Above HDFC Bank, Bangalore, Karnataka 560071
Toll-Free: 1860-123-1000

Hyderabad
Plot No. 7-63, New No. 11-6-2028, Phase II, S.V. Co-Operative Industrial Estate, Kukatpally, RR Dist., Secunderabad 500037
Toll-Free: 1860-123-1000

Mumbai
Gala No. 3, 4, 5, 6, Krishna Mill Compound, Sonapur lane, Off LBS Marg, Bhandup West, Mumbai 400078
Toll-Free: 1860-123-1000

Pune
Sr No. 139, Jadhav Wasti, Ashok Nagar Road, Thathawade, Pune 411033
Toll-Free: 1860-123-1000

Chennai
92/1, Noombal Main Road, Noombal Village, Vanagaram, Chennai 600077
Toll-Free: 1860-123-1000

Delhi-NCR
Khasra No. 147/1-2-3, Village Bamnoli, Sector 28, Dwarka, New Delhi 110061
Toll-Free: 1860-123-1000

Mysore
Plot No. 104, Shed No-1/3, KRS Road, Metagalli Industrial Area, Mysore 570016
Toll-Free: 1860-123-1000

Madurai
Door No. 427 Aadithya Industrial Park, Nedungulam Main Road, Sivigangai District, Puliyur 625009
Toll-Free: 1860-123-1000

Coimbatore
Warehouse Number 1, Harrisons Malayalam Limited, Thondamuthur Road, Vedapatti Post, Coimbatore 641007
Toll-Free: 1860-123-1000

Vijayawada-Guntur
H. No. 4-88/2, Rs No. 207-1 To 207-3, RAB Estates, Gangoor Road, Gangoor Village Panchayat, Penamaluru, Mandal, Krishna District, Gangoor 521139
Toll-Free: 1860-123-1000

Ahmedabad-Gandhinagar
476/1, New Ahmedabad Estate, Opp. to Intas Pharma, Moraiya, Ahmedabad 382213
Toll-Free: 1860-123-1000

Nashik
Gat No. 142, Jaulke, Dindori, Mumbai Agra Highway, Opp. to Nandini Aggarbatti, Nashik 422206
Toll-Free: 1860-123-1000

Vadodara
3A/3B Kamdhenu Industrial Estate, Near Ranoli Railway Crossing, Ranoli, Vadodara 391350
Toll-Free: 1860-123-1000

Lucknow-Kanpur
Ashoka Warehousing Complex, Khasra No. 113, Navikot Nandana, Bakshi Ka Talab, Sitapur Road, Lucknow 226021
Toll-Free: 1860-123-1000

Visakhapatnam
UTPL Campus, Ware House No. 1, Survey No. 35, 38, 39.in IDA, Block A, Mindi Village, Gajuwaka, Visakhapatnam 530012
Toll-Free: 1860-123-1000

Surat
172+173/1, Icchapor Industrial Estate, B/H Nanavati Toyota Showroom, Opp. ONGC, Surat 394510
Toll-Free: 1860-123-1000

Nagpur
347/2, Amravati Road, Nr. Toll Naka, Opp. Paul Petrol Pump, Gondkhairi, Tal – Kamleshwar, Nagpur 411501
Toll-Free: 1860-123-1000

Patna
Shalimar Cold Storage Campus, Gate No. 3, NH 30 Bypass Road, Anisabad, Near Sinchai Bhawan, Patna 800002
Toll-Free: 1860-123-1000

Chandigarh Tricity
Khewat Khatoni No. 82/91, Village Sarkapra, Po-Chunni Kalan, Tehsil - Bassi Pathana, Distric-Fatehgarh Sahib, Punjab 140307
Toll-Free: 1860-123-1000

Bhopal
C/O Shubham Warehouse, Khasra No. 8/1, Gram - Rapadiya, Katara Hills, Near Bypass, Bhopal 462026
Toll-Free: 1860-123-1000

View More Information...

Customer satisfaction rating
5%
Complaints
401
Pending
0
Resolved
20
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon07:00 am - 10:00 pm
Tue07:00 am - 10:00 pm
Wed07:00 am - 10:00 pm
Thu07:00 am - 10:00 pm
Fri07:00 am - 10:00 pm
Sat07:00 am - 10:00 pm
Sun07:00 am - 10:00 pm

BigBasket.com related photos (95)

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BigBasket.com Complaints & Reviews

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Bigbasket.com — please be alert of shrewd tactics of big basket

 anandalok on Apr 23, 2018
I am a frequent user of bb app.
Everytime i place any order - they split it in two/three slots to charge delivery fee and evade from free bees offered by them.
At one time i had to cancel the order for one bread (Costing 30/-) with delivery fee of 50/- totaling rs. 80/- with a different time slot.
On subsequent order i placed for >1500/- to qualify for free set of three prealpet bottle. They splitted the order and didn't supplied. Upon enquiry their customer care sounds helpless.

As a customer i feel cheated everytime and have to critically review my order...
Complaint comments  Read comments Complaint category Department Stores

Bigbasket.com — non-delivery of my order and thereafter no-response to my complaint

 2x2 on Apr 16, 2018
This was my complaint which I made on 15th April at 2:21 p.m on the Big Basket's Customer Complaint e-mail given by their Customer Service Executive. Am yet to receive a feedback till now 16th April 7:30 p.m. Two reminders sent.

"I would like to complain about the extremely poor customer service/delivery service that Big Basket has exhibited today. I placed 2 Orders today at 9:56 a.m. and 10:01 a.m. My Orders were taken and I was assured that the same will be delivered 11:27 a.m. and 11:32 a.m. respectively. I am attaching the order confirmation. The items were for our lunch today....
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — spoilt duck meat delivered

 Rahul Baiju on Apr 15, 2018
I am really disappointed that spoilt duck meat was delivered by big basket! It was three packets of 500gms each that was delivered.
As soon as the duck started cooking i realised that the duck was spoilt. I dint realize while i was cleaning the duck because may be only one of the packets was spoilt.
I raise a complaint and they agree to refund just half the amount. When asked for the reason, they said the meat had to be returned to them uncooked.
I don't understand this. Had i known that the duck was spoilt while cleaning why on earth will i cook the duck and then raise a...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — muskmelon

 Hema Ghogre on Apr 10, 2018
On 6th of April 10, 2018 I placed an order consisting of 13 items (vegetables and fruits both). The mobile app was absolutely smooth in operation and the order was placed within no time. It was exciting to know that they also gave good discount on everyday veggies and good fruits. On 7th of April 10, 2018 I received my order. Since I was expecting a few guests in coming days I had ordered a variety of fruits and regular vegetables.
On 8th April 10, 2018, I cut open a pomegranate (part of my order) and discovered that it was black from inside. I gave it a benefit of doubt, as it sometimes...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — gourd (lauki) was rotten and dry

 Siladitya Mukherjee on Apr 5, 2018
The Gourd (Lauki) was very dry and rotten. We cannot imagine this type of vegetables from Big Basket. We won't be able to accept this kind of vegetables next time. We ordered many items from Big Basket.. but, we were provided with this type of rotten and dry vegetable(Gourd I. e. Lauki). Anyway, some other vegetables were also sent. The overall quality of the vegetables were poor. Other items .. fruits.. biscuits etc. were of good quality. Thank you....
Complaint comments  Read comments [1]Complaint category Food

Bigbasket.com — delivery didn't happen, no updates too

 ShrikantD on Apr 2, 2018
Order mpvo[protected]

Message for bigbasket-

I am sorry to give you pathetic feedback on your delivery service. No one bothered to call me to inform on delayed delivery. I had to call myself to your store to check on the same. It was asked to wait 10 more minutes till 10.10 pm, i waited till 10.20 pm. No one called. When called to recheck, your lines are open till 10pm.. Woow.. What to say?

You didnt inform proactively nor support reactively, do you want me to wait for delivery boy whole night? Just pathetic experience.

On top of...
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — worst experience and service.

 Rhea Jadhav on Apr 2, 2018
I had ordered things from big basket and gave them a delivery slot of 9.30am-12pm.
I called the customer service 4-5 times but no one was helping me and keeping my phone on hold. Later they said we cannot connect the call to delivery person so you have to wait.
Such a bad service and worst experience. I was waiting for 3 hours for the things to be delivered....
Complaint comments  Read comments [1]Complaint category Food

Bigbasket.com — not received the order

 devi sri on Apr 2, 2018
Dear team,

Its my very pathetic intraction with you that i didnt received my order yet, it suppose to be deliver between 7.30pm to 10pm, but now its 10.15pm but i didny received my order yet.

I also cal your customer service @ 9.28pm and a person told me that in 10min he will arrange a call from delivery team but i didnt get any cal.

Now i suffer because i didnt make any purchase from market and now i am nothing for eat and it will also a very bad impression on me that big basket is not a reliable portal for grocery market.

And now i decided...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — pathetic order

 Ana A Singh on Mar 28, 2018
It's showing complete but order is not yet delivered. No one is helping me, this is pathetic from big basket.. They took money from me but nothing is delivered, there r fake promises and i have been fooled by them. They are fooling lot of people around and not providing the promised order, this is getting pathetic with every passing day. Please help...and when ever we call customer care ...they says that your order will be cancelled by delivery boy ..bcuz phone not reachable ...they all are fake that it......
Complaint comments  Read comments [1]Complaint category Food

Bigbasket.com — invalid gift voucher issued

 Santoshkp on Mar 24, 2018
Customer - santoshpandey1210@gmail.com

I received gift voucher worth rs 250 but when i tried to redeem it on order message shows invalid voucher, i contacted customer care thrice in an hour and each call was put on hold for more than 10 min but after that it was disconnected. I also sent an email regarding the issue.

Extremely poor customer service....
Complaint comments  Read comments [1]Complaint category Online Shopping

Bigbasket.com — vegetable daily order in big basket

 SarangaVenugopalan Sowrirajan on Mar 23, 2018
Every single day i am ordering in big basket since 10th mar 2018. They are delivering the order everyday. Today i was waiting for my order since 17:00 ist. Few minutes back i got a call from big basket i was washing clothes. Before i was able to pick up the call. The call got cut. I called them back in exactly 1 min. They are saying i didn't pickup the call hence order is cancelled, order is rescheduled for tomorrow. And they saying reason as security is not letting the delivery person inside. There is no security in my building. Since i am ordering everyday since 10th mar 2018, all the big basket...
Complaint comments  Read comments [1]Complaint category Food

Bigbasket.com — order not received to me

 adewan0110 on Mar 20, 2018
It's showing complete but order is not yet delivered. No one is helping me, this is pathetic from big basket.. They took money from me but nothing is delivered, there r fake promises and i have been fooled by them. They are fooling lot of people around and not providing the promised order, this is getting pathetic with every passing day. Please help...
Complaint comments  Read comments [1]Complaint category Food

Bigbasket.com — not received my order

 dn5cwbc on Mar 19, 2018
Dear team,

Its my very pathetic intraction with you that i didnt received my order yet, it suppose to be deliver between 7.30pm to 10pm, but now its 10.48pm but i didny received my order yet.

I also cal your customer service @ 9.28pm and a person told me that in 10min he will arrange a call from delivery team but i didnt get any cal.

Now i suffer because i didnt make any purchase from market and now i am nothing for eat and it will also a very bad impression on me that big basket is not a reliable portal for grocery market.

And now i decided...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — order not delivered :befooling customers

 Ca Saurabh Saxena on Mar 17, 2018
Bguo[protected]

Order not delivered #
Complaint lodged #
Again called cc for complaint
Cc quoted the reasons as "traffic jam" & "operational issues, therefore updated as delivered".
He promised to call back with updates # no call received
Mailed to cc for such issues
Received call & mail # promised delivery by 16th, as operational team is looking into it.
Received a call again stating that slot booked for 17th mar.
Received a message that due to "operational constraint", order will be delivered by 18th mar....
Complaint comments  Read comments [1]Complaint category Other

Bigbasket.com — copy of weighing scale calibration certificate

 Akram_100123 on Mar 17, 2018
For order no mdvo[protected] some weight is changed and charged accordingly. However weight is changed in range of 10 gm to 50 gm product to product. I need to know about accuracy level of your weighing scale. As a customer right i need "weighing scale calibration certificate" certified by govt agency for current period or year.
Change in weight is very small and accuracy level of 10 kg machine is 1% means 10 gm error is always there and same 10 gm you are charging. So pls provide weighing scale calibration certificate asap.
Thanks and regards
Rishi raj meena
[protected]...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — missing items in last 3 deliveries

 Debarati1000 on Mar 16, 2018
There are missing items in last 3 deliveries when i ordered in bigbasket and the items missed during delivery are termed as "customer returns". First due to these misses, i am not getting the ordered items. On top of this, they do not acknowledge their fault and term this as "returns".
When complained to customer care, i was told that the delivery boy saw the item was damaged & hence did not give to me.in reality item was not even there in the cartoon.
As a customer, i am not getting correct delivery of items and a bunch of lies to hide the inefficiencies....
Complaint comments  Read comments [1]Complaint category Food

Bigbasket — complaint about products received

 Nagraj Naidu on Mar 16, 2018
Respected sir/madam,
This is to inform you that order id. Msuo[protected]. Was ordered on 15th march and it is was delivered on 16th march 2018at around 10 to 11'o clock.
The reason for complaint is many vegetables and fruits were not fresh.
We are completely disappointed with such poor quality of service provided by big basket.
Please take care of this problem as a major issue and see that it does not again with any other person in future....
Complaint comments  Read comments Complaint category Other

Bigbasket.com — order no : 36529139

 Khushboo Makhija on Mar 16, 2018
I raised on complaint on big basket customer care on 7 th march 2018 about having a negative balance of inr 562 in my account. After trying to reach their customer service for several days i finally get an answer from them saying i did not pay for the order. I had selected for cash on delivery and had paid in cash to the delivery guy. However they say i did not pay. This is clearly cheating the customer. Even after paying i am being told that i did not pay. Dont they check or verify with their delivery guys. Since 7th march i have been trying to reach out to them. I keep waiting for hours for them...
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — missing product

 Hasanthi Sneharvind Jana on Mar 14, 2018
I have given order some items along with "Santoor body lotion light moisturising twin pack 250 ml" on 26th Feb, but I received only one bottle. I logged complaint after receiving items when giving rating but till now no response from your side. Today I called customer care service number. The representative is telling there is not mentioned as twin pack in my order, but I have received delivery statement also and on that clearly written as "twin pack" so please give proper response....
Complaint comments  Read comments Complaint category Department Stores

Bigbasket.com — agent and service

 Poulomi Singha on Mar 13, 2018
My order was suppose to be delivered in 90 mins. The customer service agent called that the delivery agent was not able to locate. I have given him direction and he came to my building and left saying I could not be connected. The order is cancelled. I chatted with the agent and that is another pain. The agent was not trained. He disconnected.
I want compensation for this harrasment....
Complaint comments  Read comments Complaint category Food

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