BigBasket.com Customer Care
Innovative Retail Concepts Pvt. Ltd.
Customer satisfaction rating: 11%
Submit a Complaint
460
COMPLAINTS

BigBasket.com Customer Care

Innovative Retail Concepts Pvt. Ltd.

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Address
No. 7, Service Road
Bangalore
Bangalore District
Karnataka
India - 560071
Landmarks:Above HDFC Bank
Off 100 Feet Road Indiranagar

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 123 1000  [Coimbatore]
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1860 123 1000  [Bangalore]
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1860 123 1000  [Hyderabad]
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167
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1860 123 1000  [Mumbai]
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1860 123 1000  [Chennai]
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186
1860 123 1000  [Delhi NCR]
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1860 123 1000  [Mysore]
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186
1860 123 1000  [Madurai]
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1860 123 1000  [Bhopal]
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1860 123 1000  [Chandigarh Tricity]
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1860 123 1000  [Ahmedabad Gandhinagar]
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1860 123 1000  [Nashik]
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1860 123 1000  [Vadodara]
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1860 123 1000  [Lucknow Kanpur]
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1860 123 1000  [Visakhapatnam]
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1860 123 1000  [Nagpur]
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1860 123 1000  [Vijayawada Guntur]
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Additional info
Bangalore
No. 7, Service Road, Off 100 Feet Road Indiranagar, Above HDFC Bank, Bangalore, Karnataka 560071
Toll-Free: 1860-123-1000

Hyderabad
Plot No. 7-63, New No. 11-6-2028, Phase II, S.V. Co-Operative Industrial Estate, Kukatpally, RR Dist., Secunderabad 500037
Toll-Free: 1860-123-1000

Mumbai
Gala No. 3, 4, 5, 6, Krishna Mill Compound, Sonapur lane, Off LBS Marg, Bhandup West, Mumbai 400078
Toll-Free: 1860-123-1000

Pune
Sr No. 139, Jadhav Wasti, Ashok Nagar Road, Thathawade, Pune 411033
Toll-Free: 1860-123-1000

Chennai
92/1, Noombal Main Road, Noombal Village, Vanagaram, Chennai 600077
Toll-Free: 1860-123-1000

Delhi-NCR
Khasra No. 147/1-2-3, Village Bamnoli, Sector 28, Dwarka, New Delhi 110061
Toll-Free: 1860-123-1000

Mysore
Plot No. 104, Shed No-1/3, KRS Road, Metagalli Industrial Area, Mysore 570016
Toll-Free: 1860-123-1000

Madurai
Door No. 427 Aadithya Industrial Park, Nedungulam Main Road, Sivigangai District, Puliyur 625009
Toll-Free: 1860-123-1000

Coimbatore
Warehouse Number 1, Harrisons Malayalam Limited, Thondamuthur Road, Vedapatti Post, Coimbatore 641007
Toll-Free: 1860-123-1000

Vijayawada-Guntur
H. No. 4-88/2, Rs No. 207-1 To 207-3, RAB Estates, Gangoor Road, Gangoor Village Panchayat, Penamaluru, Mandal, Krishna District, Gangoor 521139
Toll-Free: 1860-123-1000

Ahmedabad-Gandhinagar
476/1, New Ahmedabad Estate, Opp. to Intas Pharma, Moraiya, Ahmedabad 382213
Toll-Free: 1860-123-1000

Nashik
Gat No. 142, Jaulke, Dindori, Mumbai Agra Highway, Opp. to Nandini Aggarbatti, Nashik 422206
Toll-Free: 1860-123-1000

Vadodara
3A/3B Kamdhenu Industrial Estate, Near Ranoli Railway Crossing, Ranoli, Vadodara 391350
Toll-Free: 1860-123-1000

Lucknow-Kanpur
Ashoka Warehousing Complex, Khasra No. 113, Navikot Nandana, Bakshi Ka Talab, Sitapur Road, Lucknow 226021
Toll-Free: 1860-123-1000

Visakhapatnam
UTPL Campus, Ware House No. 1, Survey No. 35, 38, 39.in IDA, Block A, Mindi Village, Gajuwaka, Visakhapatnam 530012
Toll-Free: 1860-123-1000

Surat
172+173/1, Icchapor Industrial Estate, B/H Nanavati Toyota Showroom, Opp. ONGC, Surat 394510
Toll-Free: 1860-123-1000

Nagpur
347/2, Amravati Road, Nr. Toll Naka, Opp. Paul Petrol Pump, Gondkhairi, Tal – Kamleshwar, Nagpur 411501
Toll-Free: 1860-123-1000

Patna
Shalimar Cold Storage Campus, Gate No. 3, NH 30 Bypass Road, Anisabad, Near Sinchai Bhawan, Patna 800002
Toll-Free: 1860-123-1000

Chandigarh Tricity
Khewat Khatoni No. 82/91, Village Sarkapra, Po-Chunni Kalan, Tehsil - Bassi Pathana, Distric-Fatehgarh Sahib, Punjab 140307
Toll-Free: 1860-123-1000

Bhopal
C/O Shubham Warehouse, Khasra No. 8/1, Gram - Rapadiya, Katara Hills, Near Bypass, Bhopal 462026
Toll-Free: 1860-123-1000

View More Information...

Customer satisfaction rating
11%
Complaints
460
Pending
0
Resolved
47
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon07:00 am - 10:00 pm
Tue07:00 am - 10:00 pm
Wed07:00 am - 10:00 pm
Thu07:00 am - 10:00 pm
Fri07:00 am - 10:00 pm
Sat07:00 am - 10:00 pm
Sun07:00 am - 10:00 pm

BigBasket.com related photos (105)

Complaints with pictures are more trusted and informative    View all

BigBasket.com Complaints & Reviews

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Bigbasket.com — cashback reversed from my paytm account via unscrupulous means

 Skj Arya on Jul 20, 2018
I placed an Order worth > INR1200 and paid via Paytm. I placed this order only because of the cash back offer with code RAIN with Paytm where on placing an order of at least INR 1200, I would get INR 120 cashback .
I got the cash back immediately.
Next day when the order was delivered, one item worth INR 45 was missing. The delivery boy accepted his mistake.
After a while we see the following message-
Funds Credited due to items billed but not delivered for BBVO[protected].
This was accompanied by the net order value falling below 1200 INR and immediately...
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — pathetic service

 bhavana9008 on Jul 19, 2018
Pathetic service.
m a frequent customer of bb but the quality has just gone to 0
vegetables delivered were spoiled
cookies delivered were expired
and when they don’t feel oike delivering it either the item is out of stock or else they will end up saying that the delivery boy was at the door step but u did not open the door.
just trying to make their customers fool.
irresponsible people sitting to handle the complains. Would definitely report this to consumer forum...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — cage free eggs

 abhishekgoin on Jul 11, 2018
Order No. MNOD[protected], items quantity 2 pcs, amount paid 207.68 Rs. Upon receiving the order on July 11, 2018, I boiled the eggs and found the yolk and white part blackish for all 6 eggs, when I checked the box for the manufacturing date, there is no date available on them. I want the refund of my order also want to ask the food corporation of India is this legitimate to sell food items which do not have a manufacturer date, after all, you all are playing with the health of our country. Buying 12 eggs for 207.68 Rs is a real deal in India and on top of that if we get this it's pure sin....
Complaint comments  Read comments Complaint category Food

Bigbasket.com — complete opposite to commitments

 AGShiva on Jul 11, 2018
Had to fight for a delivery which eventually delivered late
After swiping ICICI crecard for 15% cashback, stated no code used so no cashback which was sheer cheating
no discount upto Rs 1000 or even 10 on purchases made befo 10th of the month, as claimed in TV advt.
Face hell if you enter into email communication. Irrelevant replies killing you....
Complaint comments  Read comments Complaint category Online Shopping

Big Basket — order cancelled

 Animesh Prosad on Jul 3, 2018
I order from big basket 1/07/2018 no single slot available so I selected two shipment one shipment got delivered on 2/07/2018 and for the other shipment which is supposed to deliver on 3/07/2018 got cancel by mentioning the reason as address is wrong.
When I called customer care they said that my phone was switch off because of which the service provider can not reach you .
They process the order but saying some of the item is out of stock and they refund the money to BB wallet when asked for bank account they cut the call.
It took almost 1 hour to talk with customer care and...
Complaint comments  Read comments [2]Complaint category Online Shopping

Bigbasket.com — bad service and money got stuck in wallet

 Sush Aroma on Jul 2, 2018
This the wrost services i have seen in industry, they cancelled the order without informing and return back the money to wallet and when i called they told me that money will refund me in 7-9 working days. My question if i order something more value like[protected], so i have to wait till the money comes, and i can't use it open market. I am going to cunsumer court for my loss!...
Complaint comments  Read comments [1]Complaint category Business & Finances

Bigbasket.com — items not received even after payment

 dsmriti on Jul 2, 2018
I paid for the items I ordered yesterday which was supposed to be delivered July 2at 9-11 am. But they rescheduled the time to 10.30-12.30 pm. But now it's 3.30 pm and I have not received my order not any information about it. I have been facing problems with my last few orders. If this continues I will stop ordering from big basket. At least have some shame to deliver on time when you have already got the payment...
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — cancellation charges

 Priyadharshini Chandrasekar on Jul 1, 2018
I had ordered a total of 8 items in a single delivery and bb had split it in two without any confirmation. It was a prepaid order and i was not charged extra for that. But i was unavailable to take the delivery and wanted to cancel the order. They are charging me 30+30=60 for the cancellation stating that as delivery fee. If bb was not able to deliver all the items in a single slot as per the original order, why should i be paying the extra 30 during cancellation. When i contacted the customer care. Half the time i am not able to reach them. Very bad experience with customer care!!...
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — bad quality of food items

 priyankaban on Jul 1, 2018
We ordered 16epigamia yoghurts, and out of which we receivef 8rotten puffed yoghurts. I really wonder what they think of customers, just because customers have trusted them and have ordered online without actually checking the items because we trusted them. But big basket just cheated. Itsnot first time they have done this, also when i tried to log a complain at their site, the toll free number doesnt provide any option to log the complaint. Big basket should be banished from the online buisness....
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — abrupt cancellation of my order

 Palak Dixit on Jun 26, 2018
Thi is to bring to your notice that my order no - mlkfo[protected] was cancelled abruptly today at 10:26 pm without any vaild reason.

I was getting msgs whole day that it will be delivered by eod, but at the end it got cancelled.

It was supposed to ne delivered on 25 june 2018 but was not delivered.

Timely delivery has been bigbasket's usp and i am not at happy with its services....
Complaint comments  Read comments [1]Complaint category Food

Bigbasket.com — big basket took excess amount from my card, not returning to my same card

 Sen1953 on Jun 24, 2018
Regading order number dx-mcvo[protected]

For this above item, your big basket person two time swiped my card and deducted the amount two times for the single invoice. The amount deducted was

17 june, 8:44 am, rupees 2135
17 june 8:46 am, rupees 1996

Big basket had promised to return the amount by one hour, 24 hours gone, so far the deducted amount is not credited back.

Please return amount to the card asap. It is pathetic to regular follow up.
Big basket returned the amount to big basket wallet, i am not an frequent...
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — delivery slot

 Priya Mary Jose on Jun 23, 2018
I had ordered a few items with delivery slot given as 12-4 pm on 23rd June.
But I received a mail that the delivery slot is changed to 7:30 pm to 10 pm as the security did not allow them inside. This could have been easily resolved with a call as I could have collected at the gate. But I did not receive a call.

I would appreciate the items being delivered in the original slot.
The order number #BBO[protected]...
Complaint comments  Read comments [1]Complaint category Other

Bigbasket.com — now bigbasket lucknow is also tampering with my bigbasket wallet amount

 Surochita on Jun 21, 2018
Firstly the order for which i had paid 1300 inr was not delivered yet shown complete, now the remaining balance in the bigbasket wallet 1600 has been used automatically for the same order by the customer support team of bigbasket who say that the items will be delivered today evening.
That means although i have not received the items two times money has been deducted for the items.
Take stern action against the bigbasket team, and see that my money is not lost to such fraudsters...
Complaint comments  Read comments [1]Complaint category Products & Services

Bigbasket.com — i had paid online for an order at lucknow which was not delivered to me neither was money refunded.

 Surochita on Jun 21, 2018
It is really ridiculous that after repeatedly contacting the customer service team both through text message and email, my order mlkvo[protected] was not delivered and neither was the money refunded. I had already paid online an amount of 1300inr. The status is also tampered with the bigbasket app, where status seen as complete.
Stern action should be taken about the concerned team of bigbasket lucknow for the fraud....
Complaint comments  Read comments [1]Complaint category Products & Services

Big Basket — fraud

 Nandita Bose on Jun 19, 2018
Very bad experience with big basket being a regular customer big basket has broke my trust. I ordered vegetables and it was cash on delivery but the delivery person named ajay did not had change so i asked him to get it from somewhere but he was ready to go and promised me that he will paytm me but never did and this was the second time this happened with me. What is this is big basket not paying well their employees i want my money 80 rs back and no more shopping from big basket...
Complaint comments  Read comments Complaint category Food

Big Basket — rotten stuff

 jaz ch on Jun 16, 2018
I am ordering for so long. Prior to this i was using grofers, and more, they were piece of #. Now same is the case with big basket.
They without informing customize the quantity, and send a simple mail. Don;t even bother to inform the customer before hand. If i have ordered 1 kg, then they will make it 1.25. I guess they can send a little less instead of increasing and making money.

Three days back i ordered veggies, and few more stuff. Tomatoes (2kg) were rotten, potato were of mixed quality (Big and baby potato) but amount paid was for the bigger one. Then onion were of two...
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — my big basket account is deactivated

 Prit Vaghasiya on Jun 13, 2018
My bigbasket account is deactivate

I can not login to my bb account

I ordered many sugar same address but different account

So my account is deactivate

But my account has 197 rs

And this 197rs, i will use this 197rs

So please, one time active my account

So that i purchased some vegetables through bb wallet

My email id =pritvaghasiya22@gmail.com

My contact number = [protected]

Please one time active my account

I promise that, i do not...
Complaint comments  Read comments Complaint category Education

Bigbasket.com — getting spoiled food

 vipinnegi89 on Jun 11, 2018
This is the second time that we have received rotten food.

First time we spend hour cooking fish which turned out to be horrible and was not fresh.

This time minced chicken smells like it is spoiled.

It not only waste money but time.

I need to understand why the fresh products are not sent? You should not send meat which is gone bad as its not only money waste, time waste, and can make someone sick....
Complaint comments  Read comments [1]Complaint category Food

Big Basket — vegetable with worms [Resolved]

 Pallavi Shahi on Jun 11, 2018
We ordered vegetables and pulses from Big Basket on 6th June, 2018 Order No:- DX- MDFVO[protected], which were found to have worms. On complaint to customer care - the customer care executive said to return 21 rupees only and no compensations which was only in cases of “critical conditions”. My place being a pure vegetarian place with no one eating non vegetarian or worms, big basket therefore returned 16 rupees for the Said product ( Brinjal vegetable ) without any compensations....
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — salmon river fish got spoiled before the expiry date

 srilathak on Jun 11, 2018
Hi,

I recently ordered for salmon river fish, got it delivered on 9th june, 2018.
The expiry date was mentioned as 11th june, 2018. But it started smelling very bad, even being kept in refrigerator, from 10th june itself.
I had to throw it in the dustbin as the smell was unbearable and it was useless.

I spent rs 225/- on this which got wasted as i could not use the item at all.

Please, work on this complaint and deliver good quality items.
My user id for the big basket account is latha331. Cool@gmail.com

Regards,...
Complaint comments  Read comments Complaint category Department Stores

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