BigBasket.com Customer Care
Innovative Retail Concepts Pvt. Ltd.
Customer satisfaction rating: 17%
Submit a Complaint
506
COMPLAINTS

BigBasket.com Customer Care

Innovative Retail Concepts Pvt. Ltd.

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Address
No. 7, Service Road
Bangalore
Bangalore District
Karnataka
India - 560071
Landmarks:Above HDFC Bank
Off 100 Feet Road Indiranagar

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 123 1000  [Coimbatore]
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1860 123 1000  [Bangalore]
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1860 123 1000  [Hyderabad]
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1860 123 1000  [Mumbai]
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1860 123 1000  [Chennai]
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1860 123 1000  [Delhi NCR]
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1860 123 1000  [Mysore]
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1860 123 1000  [Madurai]
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1860 123 1000  [Bhopal]
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1860 123 1000  [Chandigarh Tricity]
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1860 123 1000  [Ahmedabad Gandhinagar]
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1860 123 1000  [Nashik]
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1860 123 1000  [Vadodara]
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1860 123 1000  [Lucknow Kanpur]
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1860 123 1000  [Visakhapatnam]
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1860 123 1000  [Nagpur]
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1860 123 1000  [Vijayawada Guntur]
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Additional info
Bangalore
No. 7, Service Road, Off 100 Feet Road Indiranagar, Above HDFC Bank, Bangalore, Karnataka 560071
Toll-Free: 1860-123-1000

Hyderabad
Plot No. 7-63, New No. 11-6-2028, Phase II, S.V. Co-Operative Industrial Estate, Kukatpally, RR Dist., Secunderabad 500037
Toll-Free: 1860-123-1000

Mumbai
Gala No. 3, 4, 5, 6, Krishna Mill Compound, Sonapur lane, Off LBS Marg, Bhandup West, Mumbai 400078
Toll-Free: 1860-123-1000

Pune
Sr No. 139, Jadhav Wasti, Ashok Nagar Road, Thathawade, Pune 411033
Toll-Free: 1860-123-1000

Chennai
92/1, Noombal Main Road, Noombal Village, Vanagaram, Chennai 600077
Toll-Free: 1860-123-1000

Delhi-NCR
Khasra No. 147/1-2-3, Village Bamnoli, Sector 28, Dwarka, New Delhi 110061
Toll-Free: 1860-123-1000

Mysore
Plot No. 104, Shed No-1/3, KRS Road, Metagalli Industrial Area, Mysore 570016
Toll-Free: 1860-123-1000

Madurai
Door No. 427 Aadithya Industrial Park, Nedungulam Main Road, Sivigangai District, Puliyur 625009
Toll-Free: 1860-123-1000

Coimbatore
Warehouse Number 1, Harrisons Malayalam Limited, Thondamuthur Road, Vedapatti Post, Coimbatore 641007
Toll-Free: 1860-123-1000

Vijayawada-Guntur
H. No. 4-88/2, Rs No. 207-1 To 207-3, RAB Estates, Gangoor Road, Gangoor Village Panchayat, Penamaluru, Mandal, Krishna District, Gangoor 521139
Toll-Free: 1860-123-1000

Ahmedabad-Gandhinagar
476/1, New Ahmedabad Estate, Opp. to Intas Pharma, Moraiya, Ahmedabad 382213
Toll-Free: 1860-123-1000

Nashik
Gat No. 142, Jaulke, Dindori, Mumbai Agra Highway, Opp. to Nandini Aggarbatti, Nashik 422206
Toll-Free: 1860-123-1000

Vadodara
3A/3B Kamdhenu Industrial Estate, Near Ranoli Railway Crossing, Ranoli, Vadodara 391350
Toll-Free: 1860-123-1000

Lucknow-Kanpur
Ashoka Warehousing Complex, Khasra No. 113, Navikot Nandana, Bakshi Ka Talab, Sitapur Road, Lucknow 226021
Toll-Free: 1860-123-1000

Visakhapatnam
UTPL Campus, Ware House No. 1, Survey No. 35, 38, 39.in IDA, Block A, Mindi Village, Gajuwaka, Visakhapatnam 530012
Toll-Free: 1860-123-1000

Surat
172+173/1, Icchapor Industrial Estate, B/H Nanavati Toyota Showroom, Opp. ONGC, Surat 394510
Toll-Free: 1860-123-1000

Nagpur
347/2, Amravati Road, Nr. Toll Naka, Opp. Paul Petrol Pump, Gondkhairi, Tal – Kamleshwar, Nagpur 411501
Toll-Free: 1860-123-1000

Patna
Shalimar Cold Storage Campus, Gate No. 3, NH 30 Bypass Road, Anisabad, Near Sinchai Bhawan, Patna 800002
Toll-Free: 1860-123-1000

Chandigarh Tricity
Khewat Khatoni No. 82/91, Village Sarkapra, Po-Chunni Kalan, Tehsil - Bassi Pathana, Distric-Fatehgarh Sahib, Punjab 140307
Toll-Free: 1860-123-1000

Bhopal
C/O Shubham Warehouse, Khasra No. 8/1, Gram - Rapadiya, Katara Hills, Near Bypass, Bhopal 462026
Toll-Free: 1860-123-1000

View More Information...

Customer satisfaction rating
17%
Complaints
506
Pending
0
Resolved
83
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon07:00 am - 10:00 pm
Tue07:00 am - 10:00 pm
Wed07:00 am - 10:00 pm
Thu07:00 am - 10:00 pm
Fri07:00 am - 10:00 pm
Sat07:00 am - 10:00 pm
Sun07:00 am - 10:00 pm

BigBasket.com related photos (115)

BigBasket.com Complaints & Reviews

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Bigbasket.com — products not delivered but the status on website shows delivered.

 Pooja Kutpelli on Oct 13, 2018
I had ordered 14 food items on 11th oct 2018 worth rs.500 from bigbasket which were expected to be delivered on 13th oct 2018 between 5:00 p. M-7:30p. M time slot. The items are not delivered and the status on the bigbasket app shows delivered as well as they have sent me a delivered message on my mobile number. This is pathetic service, i want all the items to be delivered or i want my full amount i. E rs.500....
Complaint comments  Read comments Complaint category Food

Bigbasket.com — rotten product delivered, and laso charged for undeliverd products

 K Gangadharan on Oct 12, 2018
October 11, 2018

Big baske
No. 7, service road,
Off 100 feet road indiranagar
Landmark: above hdfc bank
Bangalore, karnataka 560071

Dear sirs,
Ref. Attention of mr. Hari menon please

I take this opportunity to bring to you kind notice the following:
I made a purchase from bigbasket online purchase vide statement no. Bmi[protected] for rs.4, 846.90 and the items were to be delivered on 4th october between 7. Am and 9.30 am.
It was in respect of the following items:
Rs.
Items rs.
Complaint comments  Read comments Complaint category Food

Bigbasket.com — nandini mysore pak

 Charchika Bansal on Oct 3, 2018
Dear customer,
Your order #wbfo[protected] will be delivered on 28 sep 2018 between 05:00 pm to 07:30 pm. Amount to be paid rs.630.00.
You will receive a delivery confirmation notification once the order is delivered.
Thanks, bigbasket.com

I received expired mysore pak.
I ordered on 27 september and received on 28th september in bangalore. When i opened the sweets i found fungus all over the sweets.
Actually it has expired on 25th september.
Please look into the issue asap...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — 1 day late delivery

 Rupin Agarwal on Oct 2, 2018
Hi, i have ordered the goods for 1oct (8-10 slot), but without asking my order was shifted to 2nd oct (6-8slot), when i called dor the order it was informed that the same will be delivered by 10pm, then at 11 i got a call that delivery boy is standing out side your gate for the order. When i have to pay, delivery boy was not carrying card machine, which i already mentioned on the app that the pyment will be done via card, there was no pay now option on the app as the called this as a replacement order and thr delivery guy not ready to accept the cash. I had to cancel the order as left with no other...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — harassment and rude nature is customer care agent | order number - #a-j-mbzo-58439682-290918

 raja_taparia on Oct 2, 2018
Big basket customer care agent called me on October 1 that khurpa (one of the item) can’t be delivered yesterday as the item is out of stock and will be delivered on oct 3. I was dejected as I planned to do gardening on oct 2 holiday and I couldn’t do the same. Moreover, it took them 2 days after placing the order to let me know about unavailability. My delivery slot was 5-7:30 pm and he informed me at 6:30 that he couldn’t deliver the item which I was eagerly waiting for. Unfortunately the call got disconnected due to network issues.

He didn’t bothered to give me call again...
Complaint comments  Read comments [2]Complaint category Online Shopping

Bigbasket.com — service offered

 Jennifer Debara on Sep 27, 2018
Every time for the last 6 deliveries that i have placed orders for frim big basket the online credit card payment is declined stating an issue at their end, but the order is placed. When i call up the support staff mention that they can see the transaction has failed but only suggestion is to try again which doesn't ever happen. Then they say i could use the credit or debit card on delivery. The delivery boys have never carried the card swipe equipment.in times when cash transactions are strongly being discouraged this kind of practices from big basket are unacceptable....
Complaint comments  Read comments Complaint category Other

Bigbasket.com — discount not applied and order converted after successful payment using debit card

 Ramniklal.n.patel on Sep 18, 2018
My first order placed yesterday successfully with discount voucher code applied and got sms from bank for payment transaction.

But afterwards app was showing cash as payment and when contacted support team, they are denying even when i provided transaction number.

I will now neither get discount, nor my debited money come back till 120 days.

This is purely cheating as i don't want cod as option....
Complaint comments  Read comments Complaint category Products & Services

Bigbasket.com — urgent: serious issue in order delivery-order id: wmo-57082693-130918

 Rishav 123444 on Sep 17, 2018
Dear big basket team,

I had placed an order on 13th september with order id: wmo[protected]
Which has been delivered on 15 th september 2018 by your delivery guy named - ram, the order delivered was incomplete as some items were missing namely. A curd packe. Figs packets and both of eggs tray. I had mentioned that to your delivery representative on which he has promised to deliver the left out itemthe another day, i. E today,

But today neither the staff is picking the phone on his provided no. Nor your customer care no,[protected] is connecting,...
Complaint comments  Read comments [1]Complaint category Food

Bigbasket.com — inappropriate and arrogant service

 gbs23 on Sep 16, 2018
I placed an order on big basket and when i tried using the cashback offer through airtel money on bb app it gave an error. I has already chosen my delivery slot for 9am next morning which is suitable to me and esp since the order also contained baby food which was required urgently by morning.
I called bb and explained the problem to executive. He cancelled my order mentioning that i can try paying again through airtel. Money and avail offer. It failed again. However in the whole process not just my order was cancelled, even my delivery slot got changed to evening which wasn't acceptable...
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — quality of royal gala apple and packing

 Madhu Gulati on Sep 16, 2018
I was purchasing royal gala apples since i started taking vegetables/fruits from big basket. Apples were sweet and soft. But the apples bought for last four orders were not upto the mark. Some of them are found rotten and the taste was not good.
I had also complaint about the packing of vegetables/fruit with plastic bags before but the action was not taken. Now-a-days the world is trying for less use of plastic we should also share our efforts. Kindly pack all vegetables/fruit in paper bags.
Please do the needful at the earlier for smooth purchasing....
Complaint comments  Read comments Complaint category Food

Bigbasket.com — not getting proper satisfied work

 Nand Lal Vishwakarma on Sep 11, 2018
I m writing again to big basket as my yesterday's issue has not yet been addressed.
Today your customer care does not respond to my query. No reply in the chat session.
Big basket has harassed me alot today. I had taken leave today so that my items are delivered today but again and again it's being rescheduled.
Order had to be delivered on 11th Sept vth lot timing 4.30 to 6 pm but got rescheduled for 8.30 to 10 pm and now again rescheduled for 26th august.
Details as given below.
My order 56860841 .
Name .Nand lal vishwakarma...
Complaint comments  Read comments Complaint category Stock Market

Bigbasket.com — very bad quality of mother dairy curd

 chhavi shanker on Sep 11, 2018
You people have downgraded your service quality. I had ordered for curd and it was delivered to me today, but it could not consumed as it was old packet and was too much deteriorated.
You are soft spoken people master in fooling the people. My order no was
Mguo[protected].
Similarly, a few days ago, you had supplied rotten pears (Babugosha)
Thanks
Cs verma...
Complaint comments  Read comments Complaint category Food

Bigbasket — do not take big basket star-membership - it is a trap

 chat2amit on Sep 11, 2018
Recently we ahve obserevd bigabsket si loosing it quality.. A
And afetr beeing loyal to bigbasket fro 3 years we have now started to hate big basket.

And will call you shameless.

Complaint 1)
Your delivery boy did not delivered our order:56739124
Shame on bigbasket, as there was no call or door bell by delivery boy
This never happened in last 3 years with bigabsket experience;

Complaint 2)
Your delivery boy did not delivered our order:56840539
Shame on bigbasket, as there was no call or door bell by delivery...
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — product is not delivered [Resolved]

 Prags9322855984 on Sep 9, 2018
Dear, i order before 2 days big basket message me that product is delivered on 8/09/18 on between 8.00 pm to 10.30 when i called on helpline no. They will conference me to delivery boy he told me that he will coming with in 15 minutes but when he not coming in 15 minutes i ll call again to helpline no they will again conference me delivery boy then he told me that his time is over he told me that he will call me on my alternate ph. No. But he didn't called me. And not delivered my product. Now what to do??? This is not to way talk like this very disgusting. Pl delivered my product i already pay...
Complaint comments  Read comments Complaint category Products & Services

Bigbasket.com — third class services and third class executives and managers [Resolved]

 Ashok S Nair on Sep 3, 2018
I have ordered groceries items after that bigbasket executive called me to confirm the address and then told me your item will get delivered on 2/09/2018.

everything ws showing in my application my groceries items ready packed and out for delivery.when i called the HELPDESK . they saying that bigbasket not deliver in my area.totally dump executive and managers are their. they even dont know weather delivery can do or not . bull ### services...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — poor quality worm infested products

 sudhasece@gmail.com on Aug 31, 2018
Fruits and vegetables delivered by bigbasket are very old and worm infested. For instance I ordered custard apples from bigbasket. After hallways eating the fruits I noticed white tiny worms inside the fruits. I was so disgusted and nauseated and vomitted as much as I could but still I feel bad on eating the worm infested fruits. What kind of quality checks are performed by the company before delivering quality products to customers? Featuring Sharukh Khan is not enough to bring the customers. The company is so cheap and I have been cheated by them. I am going to escalate this as much possible to...
Complaint comments  Read comments Complaint category Online Shopping

Bigbasket.com — rude communication by oc of big basket / missing items

 Nagaveni Arun on Aug 29, 2018
Order # delivery person came to deliver items where i could hardly see 30-40%of the items. By asking, he called his superior n spoke to him after few mins oc of your team spoke to me rudely n asked to cancel the order or to get it tom at avlb slot as i hv told him i won't be avlb after 8am he uttered something n asked to give phone to delivery person...
Complaint comments  Read comments Complaint category Food

Bigbasket.com — customer service and non delivery [Resolved]

 rachael fernandes on Aug 25, 2018
I m writing again to big basket as my yesterday's issue has not yet been addressed.
Today your customer care does not respond to my query. No reply in the chat session.
Big basket has harassed me alot today. I had taken leave today so that my items are delivered today but again and again it's being rescheduled.
Order had to be delivered on 24th august but got rescheduled for 25th aug and now again rescheduled for 26th august...
Complaint comments  Read comments [2]Complaint category Online Shopping

Big Basket — spoiler fruit n vegetables were delivered to me [Resolved]

 Ginger B on Aug 25, 2018
I ordered fruits n vegetables worth more than 650 inr
I was shocked to see spoiled n over ripe fruit and spoiled vegetables were sent to us
We pay full amount including delivery
Still they think they can deliver worst of quality why,?
We order online coz we want good quality and comfort especially in rainy season when we don't go out and shop.
Whereas even after paying full price we get rotten products.
I think they hire big bollywood celebrity to promote their brand which cost them huge amount and to compensate it they comprise on quality of products to...
Complaint comments  Read comments Complaint category Products & Services

Bigbasket.com — non delivery of items as per schedule [Resolved]

 rachael fernandes on Aug 24, 2018
I have frequently placed order in big basket and whenever i have done express delivery i have received it on time. But this is the third time that standard delivery has failed and they give excuses that they were unable to locate address. Secondly from the items i order, few of them are suddenly unavailable and refund is given in the wallet instead of actual source.
Very poor service... Quality of service is deteriorated...
Will not recommend big basket to anyone....
Complaint comments  Read comments Complaint category Online Shopping

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