Amul / Gcmmf — mango alphonso family pack

Address:

410206

Dear sir,
I am a regular customer of amul ice cream and on 25.03.2018 i went to purchase amul mango aphonso family pack from amul shop no.2, sector-1, road no.18, new panvel. I paid the money by card rs.200 and brought the family pack. It was covered with dry ice after going home i cleared the dry ice and found that the container top cover was broken. With in 5 minutes i went to the shop and explained him that the container is broken and please give me the replacement. But in reply he told me that i don't have the same or other 200rs pack, you need to purchase other amul products which is the pack of 90rs each. I said give me one 90rs pack and balance rupees please return but shop keeper said you have to buy 200 rs pack then i said that give me two packs and return me balance rs 20. Even though there is no fault of mine. But shopkeeper adamant and replied me that you wont get that balance rs 20 and you purchase some thing else like cold drink or else. It is very shocking to know that even though the product is not proper he is compelling me to purchase some thing else other than amul products.
Such dealers should be debarred from your vendor list. Who are spoiling the name of amul products. As i am the regular customer of amul i would like to bring to you a notice about this dealer. Now it is your turn to take prompt actions and i am waiting for your reply. Agent has given me handwritten copy mentioning he cant give money back and i have to purchase something else. Same is attached herewith.
I would like to further say that i have not yet taken back my 200rs and i am not bothered about the money but such things should not happen with any of the amul valuable customer. Also that shop contains cctv coverage which can be available as proof with him.

The bill and his write up is attached herewith this complaint.
Waiting for your valuable reply.

Prakash yeole
[protected]
[protected]@rediffmail.com
Chintamani building, plot no. 10, road no.7, sector-1, new panvel, mumbai