Andhra Bank — amount debited from account

Address:Near Shriram nagar, Pune, Maharashtra, 91

Amount of 4800 was debited from my account for credit card payment. But not showing in card account. My account number
Account number: [protected]
Ifsc code : andb0002621
I tried to call customer care but no response. Can i get details of this. When it will credited back. Or what legal step i have to take regarding this. Please convey me reply
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I swiped my card in a shopping mall, the transaction failed but the amount got deducted from my account. Its been a day and still my money is not credited. Hope you can resolve this issue as soon as possible.
Hi,
My ATM transaction declined on 22-Sep-2019 at 11:47 AM from RTC X Road branch. My money got debited of Rs 2, 000 from my Savings Account # [protected]

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