Andhra Bank — arogyadaan policy (medical policy)

Address:

Old Faridabad, Faridabad, Haryana, 121002

Hi,
I have taken the arogdhan medical policy from andhra bank, faridabad branch sec 17 taken in 2018 in approx amount 12000 inr but last week in 2019 amount deducted 32000 inr without any notice or information. Now want to cancel this policy and already put the written request to bank branch but no body is replying either from tpa or bank.
Please help to sort out this issue
Bank account no :- [protected]
Policy no :- [protected]p[protected]