Andhra Bank — atm machine cash withdrawal problem and not solved

Address:

2b,snehan apartment,second Street, Thirumullaivoyil, Chennai 62, 600062

I tired to withdraw an amount of ₹4500 from an sbi atm but the cash did not come out of the machine. And i received a message from my andhra bank that i have withdrawn 4500₹ from my savings account. I wrote a complaint letter to the bank. But they have not refunded my money yet. I want my money back.

Account no.[protected]
Ifsc code:andb0001277

The message is as follows

Dear customer, rs.4500 withdrawn from a/c xx6571 on[protected] at senthil ngr, thirumull atm. Txn# s[protected]. Avl bal rs 729.28. If not done by you, forward this sms from registered mobile number to [protected] to block your card. You may also call [protected]- andhra bank