Andhra Bank — complaint about new pin generation

Address:

Hyderabad, Andhra Pradesh

Good evening, my previous atm card was blocked due to loss of my pin so I am applied now atm it came from post.But pin not came. when I call to customer service they told some process but when I go to atm and continue that process but 6 digit password is not generate to my mobile number and it will automatically cancelled the process so please consider my request as soon as possible to rectify the problem reply the solution thank you.