[Resolved] Andhra Bank — delay in service and rude behaviour

venkateshg

from Hyderabad, Andhra Pradesh

Address:

500036

I have applied for transfer of my account from andhra bank amberpet branch to saleem nagar branch 4 weeks back, when i went after 3-4 days, they said inspection is going on and transfer of account not initiated, when i went today 1st september 2018, help desk person said bank manager is on leave, upon insisting why it took 4 weeks to just transfer of account, same person rudely said that i am not responsible, go and ask bank manager mahesh, i never see this kind of rude behaviour and also bank manager mahesh is very insufficient and not capable of doing small account tranfer which is pending since 4 weeks which is very sad. Please take necessary actions on the help desk person and the bank manager mahesh, i heard that his previous branch customer also complaint against mahesh because of his incapability and not able to do his work properly.

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Oct 6, 2018

Complaint marked as Resolved

Andhra Bank customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2018

Andhra Bank Customer Care's response Dear Customer,

Apologies for the trouble. In order to assist you further, kindly share your contact number and account details.

Regards,
Andhra Bank Customer Service

Sep 03, 2018

Updated by venkateshg My Contact no is [protected], please call me, i will share the account number

Sep 04, 2018

Updated by venkateshg Saleem Nagar Andhra Bank manager called me and explained that he was on leave for 2 weeks, Bank manager called Attender and enquired the details, the response Attender giving now in front of Bank Manager is far different from the response which I received when I visited last Saturday which is very rude.Out of frustration(as my request is pending since 4 weeks) and attenders improper or rude response I have commented on Bank manager(insufficient or incapability) which i am taking back.If attender explained me properly then i have not made this complaint. Whatever may be the reason like unavailability of employee or inspection, the request should not take 4 weeks and if it takes customer should be properly explained but not rudely.
I hope i do not see any kind of retaliation now and in future whenever I visit the bank and interact with bank employees after this complaint.

Verified Support

Sep 05, 2018

Andhra Bank Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We have noted and forwarded this issue to the respective team.

Regards,
Andhra Bank Customer Service

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Comments

Anji Yarapathineni

from Hyderabad, Telangana

Hi sir,

I am Srinivasarao .Y account holder of Rentachintala andhra bank customer id[protected].Runamafi amount not credited my account but bank result showing "FULLY SETTLED".please solve the problem and send amount to my saving account.

SrinivasRao.Y
[protected]
[protected].

Andhra Bank Customer Care's response, Sep 5, 2018

Verified Support

Dear Customer,

We understand your concern. In order to investigate, kindly DM us your complaint and contact details, along with your account details on our twitter handle @bank_andhra with the help of following link https://bit.ly/2HX81Bw.

Regards,
Andhra Bank Customer Service