[Resolved]  Andhra Bank — for my refund money

Address:

Chowdavaram, Guntur, Andhra Pradesh

I was placed a order in amozon and i was cancelled that by some resons on 9th october. They said refund initiated on 11 th october. Still i didn't get my refund money. They give me a refund reference number: 1cw7mjl60000k19yti53
A/c number :[protected]
Amozon customer care says ask your bank coustemer, similarly bank coustemer care says ask amozon customer care.
Please help me to get my money back.
My refund money is 9999rs.
Thank you