Andhra Bank — Issue with non-closing of Fixed Deposit Account at Andhra Bank,Semiliguda Br. on/after due date

Dear Sir
I hold Savings Bank Ac no.- [protected] at Andhra Bank, Semiliguda Br., IFSC Code- ANDB0001408, Dist.- Koraput, Odisha. Today I went there to close my Fixed Deposit Ac no.- [protected], which matured today after 91 months (Date of Deposit - 31.10.2013), but the Deputy Manager said, it cannot be closed, because closing has been blocked by their Head Office. So, I have to wait for some more days to get back my money.Similarly, one more Fixed Deposit bearing Ac no.- [protected] will mature on 6.6.21. Since I need money urgently, kindly do the needful forthwith, so that I get back my maturity money at the earliest.
Sincerely
Madhu Sudan Dash
Dtd.31.5.2021
(2) Besides, the Bank refused to print my Savings Pass Book. Kindly advise them to print, as it will solve a great problem.