[Resolved]  Andhra Bank — my debit card transaction failed but amount is deducted from my account

Address:

Hyderabad, Andhra Pradesh

Dear customer care team,

On 29th jan 2018 i was hospitalized in the early hours due to skided in the bath room. I was admitted in the svs neuro hospital at esamia barzar hyderabad. The hospital authorities asked me to pay the caution deposit rs. 30, 000/- then only they are going to start the treatment. So, i have made the payment through my debit card then the transaction is failed and the rs.30, 000/- deducted from my account and received the sms also. So, my son paid the amount. When i discharged from hospital and updated my passbook i saw that the rs.30000/- is deducted and failed transaction amount is not reversed in my account.

I have lodged a complaint ata customer care the complaint no is:[protected], the customer care people said that it will take 10 days of time to verify and process. Till now the amount is not reflected in my account.

Please do the needful

My registered mobile no: [protected]