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Andhra Bank — Not accepting my application from past three months

My father has his pension account with Andhra Bank patamata Vijayawada. After his death we approached the bank for clime my father's money in his account. But from the November 2019 to this day 20 February 2021 the assistant manager who looks after this process, has not taken application. All ways asking me to come after one week. Yesterday went again and the lady officer asked me to come after March 2021, I am really depresses since we need the money badly in this covid 19 situation.
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    Andhra Bank
    Customer Care Service
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    Andhra Bank Phone
    +91 40 2312 2703 [Help]
    +91 40 2312 2693 [Help]
    +91 22 2261 8335 [NEFT]
    Andhra Bank Address
    5-9-11, Saifabad, Hyderabad, Andhra Pradesh, India - 500004
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