Andhra Bank — Payment and refund related

Address:

Andhrapradesh Nellore

I have done two payments of Rs.506 on[protected] through net banking, but the payment failed and Money hasbeen debited . Also I've made a complaint on the same day through the toll-free numberzl, these are the Ids of the complaints registered - AB[protected] and AB[protected]
It's been more than 7days but money isn't credited and I haven't received any refund yet .