Andhra Bank — Payment cancellation refund issue

I have paid 375 rs to pharmacy.in and than i cancelled my order. Refund not credited in my bank account. I talk to pharmacy customer care executive they told me that refund is initiated by their side but not from banks end. Please refund my money.

I have already talk with andhra bank customer care executive but they not giving me satisfied answers.

Details are given below

Name - virendra singh karakoti
Branch - andhra bank rajendra nagar delhi
Account no - [protected]
Ifsc - andb0002367
Reg mobile - [protected]
Debit card no - [protected]
Transection date - 1 june 2020
Transaction amount - 375
Rrn no -[protected]
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