Andhra Bank — Refund money for a mobile

Address:Kamaredddygudem, Devaruppala, Jangoan 506302

My refund money for moto mobile has initiated by amazon on 20/5/22 which has to be credited in my account within a week or 10 days, I even received refund reference number from amazon, it was almost 2 months I have not received my refund yet, I even raised complaint in andhrabank but no response. Please help me out with the issue and get my refund .
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    Andhra Bank Phone
    +91 40 2312 2703 [Help]
    +91 40 2312 2693 [Help]
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    Andhra Bank Address
    5-9-11, Saifabad, Hyderabad, Andhra Pradesh, India - 500004
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