Andhra Bank — Refund money initiated by Amazon but not received in account

An amount of ₹38999 has been debited from my account on oct 2. As I have ordered a product on Amazon. But on the same day oct 2 I have cancelled the item. Amazon has initiated the refund money and also have given the refund reference number[protected]. But the money has not been credited since today. Kindly help me with my problem.
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