[Resolved] Andhra Bank — refund of transaction failed online.

Gautam Raj MeRaWaT

from Pune, Maharashtra

Address:	Udaipur, Rajasthan
Website:	onlineandhrabank.net.in

I was booking my flight ticket on 29/09/2017 around 5 pm. And the transaction got failed amounting to 5948, from the website ease my trip, i had word with them and they told me that they have not received any payment it may have stucked with the bank or payment gateway, then i have mailed payment gateway as well and they replied that the payment is stucked with the bank onliy, and then i lodged complaint regarding that with my branch, and they told me it will be refunded in 10 days, and still it is not refunded, and now they are telling that wait more for their respond.
My a/c no.in [protected]
My name is gopal patel
My contact no. [protected]

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Nov 25, 2017

Complaint marked as Resolved

Andhra Bank customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2017

Andhra Bank Customer Care's response Dear Customer,

We regret the inconvenience caused to you. Please reply us with your email id to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service

Oct 11, 2017

Updated by Gautam Raj MeRaWaT Idk

Verified Support

Oct 25, 2017

Andhra Bank Customer Care's response Dear Customer,

We are awaiting your email id to assist you further with regards to complaint raised by you. Please reply us with your contact details as soon as possible.

Regards,
Andhra Bank Customer Service